YESICA MENDEZ
Calgary,Canada
Summary
Professional with strong background in customer service, strong interpersonal and communication skills and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
10
10
years of professional experience
Work History
Health Care Aide
Swan Evergreen Village By Origin
01.2024 - Current
- Applied effective communication skills to interact with patients, families, and healthcare team.
- Provided emotional and social support to patients and families, enhancing overall patient experience.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Participated in ongoing training opportunities to stay current with best practices in health care aide services.
- Managed challenging behaviors in dementia patients using evidence-based interventions.
- Administered medications.
- Took and recorded patients' vital signs, documenting in medical charts.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
EXPO / HOSTESS / SERVER
CORA'S RESTAURANT
01.2017 - 01.2025
- Ensure a quality customer service experience for all customers
- Interact with people of different ages
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
PRACTICUM 3
SWAN EVERGREEN VILLAGE BY ORIGIN
07.2023 - 08.2023
- Assisted with safe patient transfer and ambulation using proper techniques to prevent injuries and falls.
- Answered call bells and supported residents comfort and safety
- Monitored intake based on individual needs
- Operated patient lift systems to safely transfer patients between beds, chairs, and bathrooms.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Assisted with daily living activities, promoting patient independence and overall wellbeing
- Assisting residents with Medication
- Record and Report resident's care
- Perform resident's safety checks
PRACTICUM 2
EXTENDICARE CEDARS VILLA
06.2023 - 07.2023
- Assisted with patient transfer using a mechanical lift and ambulation
- Full assistance with Activity Daily Living
- Record and Report resident's care
- Support residents with Recreational Activities
- Maintained clean patient environment and equipment to reduce contamination
- Provided compassionate support to patients experiencing anxiety or discomfort.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
PRACTICUM 1
SWAN EVERGREEN VILLAGE BY ORIGIN
03.2023 - 03.2023
- Worked alongside experienced nursing and health care aides professionals to learn new procedures
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Monitored vitals signs and report them
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Enhanced patient comfort by providing compassionate and attentive care.
EXPO
RED LOBSTER RESTAURANT
01.2021 - 01.2023
- Managing Timing and Pacing
- Facilitating Communication Between Front and Back of House
- Plating Oversight and Quality Checks
- Clear Communication and Leadership
BUSSER
BIG T'S RESTAURANT
01.2017 - 01.2018
- Assisted servers in providing efficient service for improved guest experiences.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Addressed customer complaints and inquiries to verify satisfaction.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
CUSTOMER SERVICE
CELLULAR CENTER
01.2015 - 01.2017
- Give the cell-phone system information to the customer
- Sell different types of technological devices
- Provided high-level customer service, resolving issues promptly.
- Supported team with customer service issues, voids and returns.
- Increased sales revenue with exceptional customer service and upselling techniques.
- Processed payments.
Education
Certificate of Cognitive Impairment
THE LEARNING CENTRE FOR SENIOR LIVING
Calgary, AB10-2024
Certificate of Workplace Hazardous Materials Info
THE LEARNING CENTRE FOR SENIOR LIVING
Calgary, AB07-2024
Certificate of Person-Centred Residencial Services
THE LEARNING FOR SENIORNS CENTRE LIVING
Calgary, AB02-2024
HEALTH CARE AID -
MAKAMI COLLEGE
01.2023
CPR CERTIFICATE - FIRST AID & CPR/AED LEVEL C
MAKAMI COLLEGE
01.2023
ENGLISH COURSE -
YMCA Young Men's Christian Association
01.2021
ENGLISH COURSE -
THE IMMIGRANT EDUCATION SOCIETY
01.2020
INFORMATION SYSTEMS ENGINEERING - COMPUTER SCIENCE
UNIVERSITY MARIANO GALVEZ
01.2016
HIGH SCHOOL DIPLOMA - SPECIALIZATION IN COMPUTING
NUESTRA SENORA DE LA ESPERANZA
01.2011
COMPUTER TECHNICIAN OPERATOR AND ANALYST CERTIFICATE - WORD XP CERTIFICATE, EXCEL XP CERTIFICATE, MS ACCES XP CERTIFICATE, MS POWER POINT CERTIFICATE, PUBLISHER XP CERTIFICATE, WINDOWS XP CERTIFICATE, COMPUTER MAINTENANCE AND INSTALLATION CERFICATE
INSAR CRISTO VIVE
01.2006
Skills
- Excellent customer service skills
- Emergency response
- Courtesy and respect
- Safe working environment
- Work without supervision
- Patient-centered care
- Compassion
- Communication skills
- Time Management
- Work under pressure
- Teamwork
- Companionship
- Problem-solving
- Computing skills
Languages
Spanish - Native
English - Professional Working
Timeline
Health Care Aide
Swan Evergreen Village By Origin
01.2024 - Current
PRACTICUM 3
SWAN EVERGREEN VILLAGE BY ORIGIN
07.2023 - 08.2023
PRACTICUM 2
EXTENDICARE CEDARS VILLA
06.2023 - 07.2023
PRACTICUM 1
SWAN EVERGREEN VILLAGE BY ORIGIN
03.2023 - 03.2023
EXPO
RED LOBSTER RESTAURANT
01.2021 - 01.2023
EXPO / HOSTESS / SERVER
CORA'S RESTAURANT
01.2017 - 01.2025
BUSSER
BIG T'S RESTAURANT
01.2017 - 01.2018
CUSTOMER SERVICE
CELLULAR CENTER
01.2015 - 01.2017
CPR CERTIFICATE - FIRST AID & CPR/AED LEVEL C
MAKAMI COLLEGE
ENGLISH COURSE -
YMCA Young Men's Christian Association
ENGLISH COURSE -
THE IMMIGRANT EDUCATION SOCIETY
INFORMATION SYSTEMS ENGINEERING - COMPUTER SCIENCE
UNIVERSITY MARIANO GALVEZ
HIGH SCHOOL DIPLOMA - SPECIALIZATION IN COMPUTING
NUESTRA SENORA DE LA ESPERANZA
COMPUTER TECHNICIAN OPERATOR AND ANALYST CERTIFICATE - WORD XP CERTIFICATE, EXCEL XP CERTIFICATE, MS ACCES XP CERTIFICATE, MS POWER POINT CERTIFICATE, PUBLISHER XP CERTIFICATE, WINDOWS XP CERTIFICATE, COMPUTER MAINTENANCE AND INSTALLATION CERFICATE
INSAR CRISTO VIVE
Certificate of Cognitive Impairment
THE LEARNING CENTRE FOR SENIOR LIVING
Certificate of Workplace Hazardous Materials Info
THE LEARNING CENTRE FOR SENIOR LIVING
Certificate of Person-Centred Residencial Services
THE LEARNING FOR SENIORNS CENTRE LIVING
HEALTH CARE AID -
MAKAMI COLLEGE
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