Navkiran Kaur
Brampton
Summary
I am a dedicated customer care professional with a strong focus on consistently surpassing service goals and requirements. I provide an unparalleled support towards all customers, and their individual needs. I am a committed service professional with over five years of experience, and I am skilled in communication, problem-solving and maintaining positive client relationships.
Overview
5
5
years of professional experience
Work History
Health Care Aide
24/7 Home And Health Care Service
06.2022 - 05.2024
- Assisted each patient with compassion and empathy and provided support in their daily life .
- Navigated multiple computer systems and applications to find information to input data.
- Diligently handled reviewing personal files and distributing medications, and care according to individual plans.
- Observing, monitoring and recording patient's vital signs, then reporting details to the medical supervisor
Dispatcher
O.P.D.I Logistic And Warehousing
06.2020 - 06.2022
- Organized and set up the drivers to prepaid them for the day
- Oversee all drivers and monitor their day to day duties and performance
- Monitor the on road operations and assist with any issues encountered
- Communicate throughout the day with Amazon partners to ensure the quality of delivery standards are meet
- Asses the weekly performance, metrics of the team and provide necessary performance reviews
Team Leader
McDonald's
02.2019 - 05.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Associate of Science - Comprehensive Health Care Aide
Assiniboine Community College
Winnipeg, MB03.2019
Skills
- Excellent administrative, organizational, analytical and time management skills
- Handling and prioritizing workload independently with the ability to multitask
- Punctual with excellent communication and teamwork/interpersonal skills
- Professional customer service attitude
Timeline
Health Care Aide
24/7 Home And Health Care Service
06.2022 - 05.2024
Dispatcher
O.P.D.I Logistic And Warehousing
06.2020 - 06.2022
Team Leader
McDonald's
02.2019 - 05.2020
Associate of Science - Comprehensive Health Care Aide
Assiniboine Community College
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