Yeshi Dolma
Toronto,ON
Summary
Compassionate Personal Support Worker with over 3 years of long-term care experience delivering resident-centered support to diverse populations. Proficient in assisting with activities of daily living, vital sign monitoring, and infection control. Collaborates effectively with nursing and interdisciplinary teams to enhance resident dignity, safety, and independence.
Overview
14
14
years of professional experience
Work History
Baker
Tim horton
Toronto, Ontario
06.2026 - Current
- Advanced from Baker/Front Staff to Supervisor, demonstrating leadership potential.
- Ensured compliance with food safety, sanitation, and workplace safety procedures to maintain high standards.
- Followed food safety, sanitation and workplace safety procedures.
- Trained and supported team members and worked effectively in a fast-paced environment.
- Supported teammates during peak service periods and coordinated product restocking for efficiency.
Full Time Personal Support Worker
Copernicus Lodge
02.2023 - Current
- Provide comprehensive personal care to ambulant and non-ambulant residents, including bathing, hygiene, dressing, grooming, toileting, feeding, oral care and skin care.
- Assist with mobility, positioning, repositioning and transfers using manual, hydraulic and mechanical lifts.
- Monitor vital signs, intake/output, bowel and bladder output and report changes in residents' physical or emotional condition to nursing staff.
- Support residents with dementia, palliative and complex care needs while maintaining dignity, comfort, privacy and independence.
- Completed accurate ADL and resident-care documentation, contributing to effective care planning and interdisciplinary communication.
- Follow infection prevention and control, PPE and resident-safety procedures.
- Supported new resident admissions by preparing rooms, welcoming residents, and facilitating smooth transfers, departures, and end-of-life care, ensuring personal belongings were handled with respect.
- Maintained resident rooms, equipment, and care areas while assisting with recreational activities and outings to enhance resident engagement and quality of life.
- Work collaboratively with RNs, RPNs and other healthcare professionals to provide safe, consistent resident care.
Personal Support Worker
Kensington Gardens
12.2021 - 07.2023
- Provided resident-centred personal care and assistance with ADLs, including hygiene, bathing, grooming, dressing, toileting and feeding.
- Supported ambulant and non-ambulant residents with mobility, positioning, transfers and daily routines.
- Repositioned residents to enhance comfort and maintain skin integrity while assisting with adaptive feeding equipment.
- Monitored and documented residents' intake and ADLs to ensure comprehensive care records.
- Observed and reported changes in residents' physical and emotional conditions to nursing staff to facilitate timely interventions.
- Participated in multidisciplinary care planning and quality improvement initiatives.
- Followed infection-control, resident-safety and environmental-care procedures.
Personal Support Worker
Private Home Care
06.2022 - 10.2022
- Delivered personalized evening care, ensuring hygiene, feeding, and bedtime routines were tailored to individual needs.
- Supported clients with toileting, dressing, and medication reminders, enhancing their daily living experiences.
- Created a clean, safe, and comfortable environment to promote well-being and comfort for clients.
Supervisor / Baker / Front Staff
Tim Hortons
12.2016 - 12.2021
- Began as a baker, trained in customer service, and promoted to Supervisor in 2021
- Managed daily operations to ensure service continuity during pandemic staff shortages
- Received team awards for exceptional performance and contributions, including 'Iron Man' (2x), 'King in 5W' (2020), and 'Binder Champion - Baking'
Childcare Assistant
Queen Victoria Childcare Centre
12.2016 - 12.2019
- Oversaw children's safety and engagement in classroom and playground settings
- Promoted developmental learning through interactive play and structured daily routines.
- Supported daily care routines for children at childcare centre
- Supervised indoor play and outdoor activities at Queen Victoria Childcare Centre
- Prepared snacks and mealtime areas for children
Event Safety Guard
Northwest Protection Services
12.2014 - 12.2016
- Performed security checks on bags at events and ID scans at events
- Managed guest concerns and ensured adherence to venue safety protocols for a safe event experience.
- Patrolled assigned areas for Northwest Protection Services to monitor safety and security.
- Inspected doors, gates, and locks for unauthorized access and damage.
- Monitored surveillance cameras and alarm panels for suspicious activity.
Customer Service Volunteer
St. Christopher House
12.2013 - 12.2014
- Supported sales efforts, processed payments efficiently, and addressed customer inquiries to enhance service experience.
- Greeted community members warmly at St. Christopher House front desk.
- Answered service questions and directed visitors to appropriate community programs.
- Registered guests for support services and maintained accurate client records.
Peer Tutor
Peer Tutoring Club
12.2012 - 12.2014
- Facilitated group study sessions and provided peer mentoring to enhance classmates' understanding of course material.
- Tutored peers at Peer Tutoring Club in math, reading, and writing support.
- Explained course material using clear examples and step-by-step guidance.
- Reviewed homework and class notes for understanding and accuracy.
Education
Diploma - Practical Nursing
George Brown College
Toronto, ONCertificate - Pathway To Practical Nursing
George Brown College
Toronto, ONPersonal Support Worker Certification -
Evergreen Private College
Toronto, ONHigh School Diploma -
Parkdale Collegiate Institute
Toronto, ONSkills
- Long-Term Care & Resident-Centered Care
- Resident care
- Activities of Daily Living (ADLs)
- Personal hygiene
- Dressing and Toileting
- Oral care
- Patient positioning
- Manual and Mechanical Lift Transfers
- Electric and Hydraulic Lifts
- Mobility and Ambulation Assistance
- Mobility equipment
- Vital Signs and Weight Measurement
- Intake monitoring
- Dementia care
- Infection control
- PPE safety
- End-of-life care
- Dignified care
- Resident care documentation
- Rehabilitation support
- Resident & Family Communication
- Team collaboration
- Specimen Collection
Certification
- CPR & First Aid – Current
- Basic Life Support (BLS) – Current
- WHMIS & Workplace Safety Training
- Food Handler Certification – Certified by Worksite Safety
- Fully Vaccinated – COVID-19 and Seasonal Immunizations
- HSCPOA – Qualified Personal Support Worker
Languages
- English
- Tibetan
- Korean
- Hindi
Timeline
Baker
Tim horton
06.2026 - Current
Full Time Personal Support Worker
Copernicus Lodge
02.2023 - Current
Personal Support Worker
Private Home Care
06.2022 - 10.2022
Personal Support Worker
Kensington Gardens
12.2021 - 07.2023
Supervisor / Baker / Front Staff
Tim Hortons
12.2016 - 12.2021
Childcare Assistant
Queen Victoria Childcare Centre
12.2016 - 12.2019
Event Safety Guard
Northwest Protection Services
12.2014 - 12.2016
Customer Service Volunteer
St. Christopher House
12.2013 - 12.2014
Peer Tutor
Peer Tutoring Club
12.2012 - 12.2014
Diploma - Practical Nursing
George Brown College
Certificate - Pathway To Practical Nursing
George Brown College
Personal Support Worker Certification -
Evergreen Private College
High School Diploma -
Parkdale Collegiate Institute