Yeshi Dolma
Toronto,ON
Summary
Reliable and empathetic Personal Support Worker with hands-on experience delivering compassionate, resident-centred care in long-term care and home settings. Skilled in assisting with hygiene, mobility, feeding, recreational activities, and end-of-life care while maintaining safety, dignity, and emotional well-being. Proven ability to collaborate with interdisciplinary teams, follow Ministry standards, and document care with accuracy and professionalism.
Overview
13
13
years of professional experience
Work History
Casual Personal Support Worker
Copernicus Lodge
03.2023 - Current
- Delivered personal care and support for mobility, enhancing activities of daily living (ADLs).
- Ensured client comfort, dignity, and safety within long-term care environment.
- Participated in multidisciplinary care planning, effectively communicating resident needs.
- Monitored and reported emotional and physical conditions of residents to healthcare teams.
- Provided direct care while assisting with hygiene, feeding, and skin care.
- Facilitated resident transfers using hydraulic or manual lifts; documented ADLs accurately.
- Supported infection control measures and monitored safety protocols for residents.
Personal Support Worker
Kensington Gardens
01.2022 - 08.2023
- Delivered resident-centered care effectively and efficiently.
- Repositioned residents every 2 hours to prevent pressure injuries.
- Assisted residents with daily routines, including hygiene and grooming.
- Monitored dietary consistencies and provided feeding support using adaptive equipment.
- Documented activities of daily living (ADLs) to ensure accurate reporting.
- Participated in quality improvement initiatives to enhance care standards.
- Contributed to multi-disciplinary team meetings and care plan development.
- Maintained cleanliness in resident rooms and sanitized personal care items.
Personal Support Worker
Private Home Care
07.2022 - 11.2022
- Delivered comprehensive evening care routines, including dinner service and medication reminders.
- Prepared bedroom for night by making bed, setting up commode, and changing footwear.
- Assisted with client’s transition to sleepwear.
- Maintained clean and supportive environment to enhance client comfort.
- Supported post-dinner personal care routines, ensuring all needs were met.
- Facilitated light housekeeping tasks to promote a tidy living space.
- Provided assistance during evening routines for medication and hygiene management.
- Created a calming atmosphere conducive to restful sleep.
Supervisor / Baker / Front Staff
Tim Hortons
01.2017 - 01.2022
- Began as a baker, trained in customer service, and promoted to Supervisor in 2021
- Led operations during pandemic staff shortages
- Recognized with multiple team awards: “Iron Man” (2x), “King in 5W” (2020), and “Binder Champion – Baking.
Childcare Assistant
Queen Victoria Childcare Centre
01.2017 - 01.2020
- Supervised children in classroom and playground settings
- Facilitated learning through interactive play and daily routines.
Event Safety Guard
Northwest Protection Services
01.2015 - 01.2017
- Conducted bag checks and ID scans at events
- Addressed guest concerns professionally and ensured compliance with venue safety protocols.
Customer Service Volunteer
St. Christopher House
01.2014 - 01.2015
- Assisted with sales, processed payments, and resolved customer inquiries.
Peer Tutor
Peer Tutoring Club
01.2013 - 01.2015
- Supported classmates through group study sessions and peer mentoring.
Education
Diploma - Practical Nursing
George Brown College
Toronto, ON01-2024
Certificate - Pathway To Practical Nursing
George Brown College
Toronto, ON12-2023
Personal Support Worker Certification -
Evergreen Private College
Toronto, ON11-2022
High School Diploma -
Parkdale Collegiate Institute
Toronto, ON06-2016
Skills
Resident-Centered Care Mechanical & Electric Lifts ADL Documentation
Vital Signs & Intake/Output Monitoring Infection Control & PPE
Rehabilitative Support Specimen Collection Dementia & Palliative Care
Recreational Programming Team Collaboration Ministry of LTC Standards
Multitasking Time Management Empathetic Communication
Languages
English
Full Professional
Tibetan
Full Professional
Korean
Elementary
Hindi
Professional
Certification
- CPR & First Aid – Current
- Basic Life Support (BLS) – Current
- WHMIS & Workplace Safety Training
- Food Handler Certification – Certified by Worksite Safety
- Fully Vaccinated – COVID-19 and Seasonal Immunizations
Timeline
Casual Personal Support Worker
Copernicus Lodge
03.2023 - Current
Personal Support Worker
Private Home Care
07.2022 - 11.2022
Personal Support Worker
Kensington Gardens
01.2022 - 08.2023
Supervisor / Baker / Front Staff
Tim Hortons
01.2017 - 01.2022
Childcare Assistant
Queen Victoria Childcare Centre
01.2017 - 01.2020
Event Safety Guard
Northwest Protection Services
01.2015 - 01.2017
Customer Service Volunteer
St. Christopher House
01.2014 - 01.2015
Peer Tutor
Peer Tutoring Club
01.2013 - 01.2015
Diploma - Practical Nursing
George Brown College
Certificate - Pathway To Practical Nursing
George Brown College
Personal Support Worker Certification -
Evergreen Private College
High School Diploma -
Parkdale Collegiate Institute
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