Yesenia Martinez
Brea,CA
Summary
Proven team player with extensive experience in fast-paced dining environments. Excelled in customer satisfaction and POS system operation, significantly enhancing dining experiences through exceptional service and efficiency. Skilled in cash handling and problem-solving, adept at fostering positive guest relations and training new staff to uphold service excellence.Experienced with providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance dining experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Huckleberry’s Breakfast and Lunch
04.2021 - Current
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Learned to work every work position
- Properly handling money, closing register and report at the end of the day.
Hostess/Food Runner
Black Near Diner
04.2019 - 02.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Team Member, Cashier
Burger King
06.2018 - 12.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Demonstrated strong multitasking abilities and efficiency under pressure by independently managing both drive-thru and front counter operations during peak hours, ensuring smooth service and customer satisfaction.
Education
Bachelor - Criminal Justice
California State University of Dominguez Hills
Carson, CAAssociate Of Arts And Sciences - Administration of Justice
Fullerton College
Fullerton, CA05.2023
Diploma -
La Habra High School
La Habra, CA05.2019
Skills
- Customer satisfaction
- Customer service
- Order taking
- Organization
- Guest service
- Cleanliness
- Cash handling
- POS system operation
- Memory retention
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Server
Huckleberry’s Breakfast and Lunch
04.2021 - Current
Hostess/Food Runner
Black Near Diner
04.2019 - 02.2021
Team Member, Cashier
Burger King
06.2018 - 12.2019
Bachelor - Criminal Justice
California State University of Dominguez Hills
Associate Of Arts And Sciences - Administration of Justice
Fullerton College
Diploma -
La Habra High School
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