Dynamic and results-oriented professional with extensive experience at Porvenir, excelling in roles requiring exceptional data entry accuracy and customer service excellence. Leveraged teamwork, problem-solving, and advanced computer skills to enhance operational efficiency and customer satisfaction. Proven track record of adapting to new technologies and methodologies, significantly contributing to organizational goals.
Hi, I’m
Yenny Forero
London,ON
Summary
Overview
2005
years of professional experience
Work History
Porvenir
Dataentry
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
Porvenir
Customer Service by Phone
Job overview
- Kept detailed records of customer interactions, updating account information as necessary for future reference.
- Handled difficult customers with professionalism and empathy, leading to increased customer loyalty.
Porvenir
Administrative Clerk
07.2000 - 04.2004
Job overview
- Improved departmental efficiency by assisting with administrative tasks when needed.
- Maintained detailed records of incidents for accurate reporting and future reference.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Proofread and edited professional documents to fix errors.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
- Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
- Streamlined document management, implemented digital filing system that improved access and security.
Education
La Salle University Bogota, Colombia
Bachelor Of Business Administration from Business Administration
University Overview
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Computer skills
- Organizational skills
- Calm under pressure
- Organization and time management
Languages
English
Limited Working
Spanish
Full Professional
Timeline
Administrative Clerk
Porvenir
07.2000 - 04.2004
Dataentry
Porvenir
Customer Service by Phone
Porvenir
La Salle University
Bachelor Of Business Administration from Business Administration
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