Mandy Major
Waterloo,Ontario
Summary
Approached each day and unique challenges with enthusiasm, patience, and humor. A high-energy recreational leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem solver with a personable and open style. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
System Tech Support
GidiAds LLC
Houston,Texas
11.2022 - Current
- Ordered and maintained all recreational equipment.
- Contributed to developing innovative tech solutions within tight deadlines, meeting client needs.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Spearheaded initiatives designed to improve workflow processes within the organization.
- Streamlined communication between team members fosters a collaborative environment for project success.
- Provided feedback and guidance to program participants regarding progress and development.
- Collaborated cross-functionally with diverse teams to achieve shared objectives promptly.
- Optimized digital resources through routine troubleshooting and proactive system updates.
- Planned weekly activity schedules for assigned groups and facilitated smooth transitions for on-time arrival.
- Assisted in the recruitment and hiring of new recreation staff.
- I worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
Deployments Technician
Ceed Solutions
Texas, USA
08.2021 - 08.2023
- Managed inventory effectively, ensuring an adequate supply of equipment for scheduled deployments.
- Installed, configured, and maintained computer systems and network connections.
- Developed and implemented preventive maintenance procedures.
- I worked closely with project managers to develop accurate timelines and resource allocation plans for successful deployments.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Deployed and tracked assets for customer use.
- Updated asset management system to reflect work performed, monitored daily activity, installed and maintained PC hardware, and handled other administrative duties.
Systems Engineer
Simeon & Gee Engineering
Abuja, Nigeria
03.2018 - 01.2020
- I delivered helpdesk service and support to customers.
- Analyzed security logs to determine and alleviate network threats.
- Maintained stability, integrity, and efficient operation of information systems supporting organizational functions.
- Managed various databases and configured, installed, and upgraded new ones.
- I verified compliance with applicable performance metrics and compatibility expectations.
- I researched software and systems products to determine purchase recommendations.
- We have implemented IT infrastructure upgrades, ensuring minimal downtime during the transition process.
- Streamlined troubleshooting processes to improve system support and enhance communication between the support team and end-users.
- I learned and adapted quickly to new technology and software applications.
- I am skilled at working independently and collaboratively in a team environment.
- Completed paperwork, recognizing discrepancies, and promptly addressing them for resolution.
- Contributed towards continuous improvement initiatives to streamline internal processes and enhance overall service delivery quality.
- I applied effective time management techniques to meet tight deadlines.
- Conducted regular reviews of operations and identified areas for improvement.
- I coached team members in adopting new methodologies or tools related to change management, fostering a sense of ownership and commitment among all participants.
- I partnered with business teams to understand their needs and mitigate potential problems.
- I coached team members in adopting new methodologies or tools related to change management, fostering a sense of ownership and commitment among all participants.
Education
Associate of Science - Information Technology Project Management
Conestoga College Institute of Technology And Advanced Learning
Waterloo05.2024
Bachelor of Science - Computer Science And Informatics
Federal University Otuoke
Bayelsa 08.2021
Skills
- Wearable technology
- Virtual Reality
- Documentation and Recordkeeping
- Safety Training
- Daily Schedule Creation
- Problem-Solving
- Search Engine Optimization
- Equipment Setup
- Facilities Management
- Computer Proficiency
- Time Management
- Friendly, Positive Attitude
- Hardware troubleshooting
- Time Management
- Friendly, Positive Attitude
- Hardware troubleshooting
- Public Speaking
- Analytical Thinking
- Calendar Management
- Time Management
- Friendly, Positive Attitude
- Hardware troubleshooting
- Time Management
- Friendly, Positive Attitude
- Hardware troubleshooting
- Good Telephone Etiquette
- Calendar Management
- Time Management
- Friendly, Positive Attitude
- Hardware troubleshooting
- Microsoft Office
- Calendar Management
- Time Management
- Friendly, Positive Attitude
- Hardware troubleshooting
- Calm Under Pressure
- Calendar Management
- Time Management
- Friendly, Positive Attitude
- Hardware troubleshooting
Languages
English
Full Professional
Volunteering
Below are some of my volunteer services
City Of Waterloo: (Snow Remover for The Elderly)
Region Of Waterloo: (Sorting Food at The Food Bank)
Community Support Services: (Driving the Elderly to their Appointment and Grocery Shopping)
Imani Bridges: (Renovating Homes for the Elderly)
Teenagers Support Organizations: (Leading Young Adults and Cleaning the Neighbourhood)
Global Leadership Summit: (Leadership Training Volunteer)
Changemaker Africa: (General Volunteer)
Timeline
System Tech Support
GidiAds LLC
11.2022 - Current
Deployments Technician
Ceed Solutions
08.2021 - 08.2023
Systems Engineer
Simeon & Gee Engineering
03.2018 - 01.2020
Associate of Science - Information Technology Project Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Computer Science And Informatics
Federal University Otuoke