Yenifer Mendoza
Lompoc
Summary
Results-driven Store Manager with a proven track record of enhancing team efficiency and customer loyalty. Expertise in recruiting, hiring, and training high-performing teams, consistently exceeding revenue targets. Recognized for strategic planning and analytical problem-solving skills that drive sustainable retail success.
Overview
10
10
years of professional experience
Work History
Sales Representative
ATT
Goleta
02.2025 - Current
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Field Sales Manager
Samsung Electronics
San Luis Obispo
03.2025 - 11.2025
- Coordinated sales meetings to review performance, share best practices, and motivate staff.
- Educated store personnel about program changes, new processes and current product information.
- Organized special events at retail locations to engage customers, demonstrate products and boost sales.
- Completed regular reports highlighting competitive intelligence, insights and challenges to consistently improve sales abilities and results.
- Led regional sales strategies to enhance market penetration and brand awareness.
Store Manager
Exclusive Wireless
San Luis Obispo
02.2024 - 03.2025
- Monitored employee performance and identified performance gaps for corrective action.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Used strong issue resolution and communication skills to cultivate a positive environment in the store among the staff.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company products.
Assistant Store Manager
Comcast
San Francisco
12.2019 - 01.2024
- Mentored new employees on customer service, company policies, and upselling tatics to maximize performance, productivity and team success.
- On the sales floor actively coaching reps and giving them feedback on how to improve on best practices and implement new sales tactics based on company needs.
- Delegated tasks to maintain efficient workflow during store hours and peek hours.
- Increased sales quota by skillfully upselling and driving product benefits around client needs.
- Regularly checking monthly sales and performance reports to support operational planning and strategic decision-making.
Assistant Store Manager
Metro by T-Mobile
San Francisco
05.2016 - 12.2019
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Took full advantage of upsell opportunities with new and potential customers.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
High School Diploma -
Sacred Heart Cathedral Prep
2010
Skills
- Training & development
- Ability to provide the highest level of customer service
and handle multi-tasking - Very friendly and outgoing personality
- Adaptive team player
- Planning & organizing
- Effective customer upselling
Languages
Proficient in English and Spanish
Timeline
Field Sales Manager
Samsung Electronics
03.2025 - 11.2025
Sales Representative
ATT
02.2025 - Current
Store Manager
Exclusive Wireless
02.2024 - 03.2025
Assistant Store Manager
Comcast
12.2019 - 01.2024
Assistant Store Manager
Metro by T-Mobile
05.2016 - 12.2019
High School Diploma -
Sacred Heart Cathedral Prep