Yenah Kim

• Developed strong rapport with customers, addressing any concerns promptly and professionally, to maintain excellent client relations.
• Trained and supervised new staff to enhance customer service skills, and comply with food safety standards.
• Promoted a positive work environment by fostering open communication among team members, and resolving conflicts effectively.
• Maintained accurate inventory of all food items, supplies and equipment.
• Create and design an ice cream cake, scooping ice cream.

• I process incoming order lists by organizing them into an Excel file based on product name, quantity, and delivery address. I handle more than 3,000 to 4,000 orders per day.
• Registering a business and setting up the sales structure on Amazon.
• Improved customer satisfaction by efficiently addressing service issues, and providing timely resolutions.
• Manages return policies, approves return requests, and processes payment refunds when needed.
• Conducted weekly meetings with team members to discuss goals and objectives.

• Developed internal control procedures to ensure accurate recordkeeping.
• Resolved billing discrepancies with vendors or customers promptly.
• Processed accounts payable and receivable transactions.
• Verified accuracy of vendor invoices against purchase orders prior to payment processing.
• Reviewed employee expense reports for compliance with company policies.

Handling Airlines: Qatar Airways, Fiji Airways, Philippine Airlines.

• Assisted in reducing aircraft turnaround time with efficient baggage handling and passenger boarding processes.
• Responsible for opening and closing the departure flight (FJ350)system, Checking the number of checked baggage and overall management of departure flights
• Manage all revenue generated from departure flights
• Monitored compliance with local aviation regulations as well as international guidelines such as IATA standards.
• Reduced passenger complaints through active listening, empathetic communication, and prompt problem resolution.
• Contributed to increased on-time performance by effectively managing gate assignments and aircraft parking.
• Promoted a positive work environment through effective teamwork and open communication among colleagues.
• Managed time efficiently in order to complete all tasks within deadlines.
• Collaborated with security teams to ensure the safety of passengers, staff, and airport facilities from potential threats.
• Deal with Baggage claim and in charge of arrival flight.

• Assisted customers with product selection, sizing and styling.
• Maintained up-to-date knowledge of store merchandise and policies.
• Attended weekly team meetings to review performance goals and objectives.
• Organized stockroom shelves according to size, color or style.
• Handled customer complaints in a professional manner.