Yen Than
Vancouver
Summary
Knowledgeable hospitality management professional familiar with hotel operations, cleaning procedures and health and safety regulations, offering 2 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
GEC Granville Suites Hotel
05.2022 - 01.2024
- Managed the housekeeping department of the 143-room-hotel.
- Reported labor analysis (established Productivity Standard).
- Managed linen ordering, sizes, and storage (established PAR level)
- Communicated repair needs to maintenance staff.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Front Desk Agent
GEC Granville Suites Hotel
01.2022 - 05.2022
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Monitored hotel's financial records.
Front Desk Receptionist
TD SALON
03.2019 - 12.2021
- Collected service fees, and payments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Supported administrative tasks such as filing, data entry, and document preparation.
Education
Hospitality Management
Douglas College
New Westminster, BCHotel Management
University of Finance - Marketing
Viet NamSkills
- Timekeeping
- Chemical Handling
- Office IT
- Customer service skills & Communication skills
- Negotiation skills & Problem-solving skills
- Organization and time management skills
Languages
English
Vietnamese
Certification
- CVENT certificate | CVent Supplier Network
- WHMIS certificate | CCOHS
Timeline
Housekeeping Supervisor
GEC Granville Suites Hotel
05.2022 - 01.2024
Front Desk Agent
GEC Granville Suites Hotel
01.2022 - 05.2022
Front Desk Receptionist
TD SALON
03.2019 - 12.2021
Hospitality Management
Douglas College
Hotel Management
University of Finance - Marketing
- CVENT certificate | CVent Supplier Network
- WHMIS certificate | CCOHS
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