Natasha Plautz
Bonnyville
Summary
Dynamic and detail-oriented Housekeeping Supervisor at Neighborhood Inn with a strong focus on cleanliness and safety compliance. Proven ability to enhance operational efficiency through effective teamwork and problem-solving. Skilled in cleaning and sanitation, while fostering positive guest relations and maintaining a friendly, customer service-oriented environment.
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Neighborhood Inn
09.2024 - 07.2025
- Assisted in daily cleaning tasks to maintain high standards of cleanliness and hygiene.
- Learned and applied safety protocols to ensure a safe working environment.
- Supported team members in completing routine housekeeping duties efficiently.
- Developed familiarity with cleaning equipment and maintenance procedures.
- Organized supplies and equipment for optimal workflow and accessibility.
- Communicated effectively with staff to coordinate cleaning schedules and priorities.
- Adapted quickly to changing demands and maintained flexibility in task execution.
- Observed experienced supervisors to gain insights into effective housekeeping practices.
Cleaner
Kustom Makings
02.2021 - 05.2022
- Maintained cleanliness and organization of designated areas to ensure optimal operational efficiency.
- Performed routine cleaning tasks using commercial-grade equipment and eco-friendly products.
- Implemented effective cleaning protocols that enhanced overall workplace hygiene and safety standards.
- Trained new hires on proper cleaning techniques and safety procedures to promote compliance.
- Conducted regular inspections of facilities to identify maintenance needs and resolve issues promptly.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Customer Service Cashier
Movie Gallery
02.2008 - 07.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate product information and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Trained new staff on cash handling procedures and customer service standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Customer Service Representative
JP Morgan Chase Credit Card Services
05.2004 - 11.2006
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and returns, ensuring timely resolution of issues.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Trained new employees on customer service protocols and company policies.
- Maintained accurate records of customer interactions for reporting purposes.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Improved resolution time with effective problem-solving for customer complaints.
Education
High School Diploma -
C.A.B.E
Coquitlam, BC06-2003
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Health and safety compliance
- Timekeeping
- Friendly, positive attitude
- Problem-solving
- Teamwork and collaboration
Languages
English
Certification
Successfully completed health and safety committees and representatives course.
Successfully completed sell safe course.
Timeline
Housekeeping Supervisor
Neighborhood Inn
09.2024 - 07.2025
Cleaner
Kustom Makings
02.2021 - 05.2022
Customer Service Cashier
Movie Gallery
02.2008 - 07.2010
Customer Service Representative
JP Morgan Chase Credit Card Services
05.2004 - 11.2006
High School Diploma -
C.A.B.E