Yelyzaveta Kopernak
Burnaby,BC
Summary
Eager Business Administration student with a background in IT. 2 years in Canadian customer service with a hospitality and administrative inclination in the workplace, as well as more than 5 years of Ukrainian Taekwon-Do coaching experience. Strong interpersonal skills facilitate the provision of high levels of customer satisfaction, while the stress-resistance trait helps to prioritize and manage tasks efficiently in the increased volume conditions.
Overview
7
7
years of professional experience
Work History
Student Engagement Ambassador
Columbia College, Vancouver
05.2023 - 08.2023
- Assisted around 50–60 students through orientation week with registration, MSP consultation, engagement with the college's amenities and services.
- Conducted campus tours and amusement events facilitating the students adaptation to college.
- Provided online and in-person support for the students with their inquiries.
- Collaborated with local non-governmental organizations to promote social development projects.
Member Specialist VCF Intern
312 Main
05.2023 - 08.2023
- Managed, sorted, and stored 250+ membership contracts for new and current members.
- Performed receptionist's duties such as receiving visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately; kept inventory of stock.
- Prepared premises for the events community events of various kinds for 50-150 participants.
- Kept track of office inventory and determined the efficient reorder point.
Front of the House
Kozak Ukrainian Eatery
09.2022 - 10.2023
- Enhanced customer satisfaction by providing exceptional service for around 200 customers per shift .
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Made around 60 coffee beverages per shift using the designated coffee art machines.
- Managed reservations and seating arrangements to accommodate guests in a timely manner.
- Collaborated with other team members to maintain a clean, organized, and welcoming environment.
Sales Assistant
H&M Hennes & Mauritz
08.2022 - 12.2022
- Increased sales by building strong customer relationships and providing excellent service by 10%.
- Processed transactions accurately while maintaining a high level of customer service.
- Boosted the level of subscription for membership among customers by 15% through upselling and cross-selling techniques.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Taekwon-Do Instructor
Kharkiv Taekwon-do Club "Pride"
05.2016 - 09.2021
- Conducted customized training sessions for various age groups, with an average number of 20 students per class.
- Successfully prepared numerous students for belt tests, resulting in a high pass rate among participants (around 90%).
- Organized sport camps and club-related events for 100+ athletes as a part of coach group.
Education
Associate of Arts - Business Administration
Columbia College
Vancouver, BC08.2024
Bachelor - Computer Engineering
Igor Sikorsky Kyiv Polytechnic Institute
Kyiv, Ukraine 07.2023
Skills
- Hospitality Management
- Guest Satisfaction
- Strong interpersonal skills
- Sales techniques
- Team player attitude
- Multitasking capabilities
- Event coordination
Accomplishments
European Taekwon-do Champion November 2021, La Nucia, Spain (seniors women, black belts, under 75 kg);
Canadian Taekwon-do gold medalist on National (May 2023, Vernon, BC) and Western (November 2023, Regina, SK) competitions (seniors women, black belts, under kg 70)
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
German
Limited Working
Affiliations
- Sports
- Guitar plaing
- Languages learning
Timeline
Student Engagement Ambassador
Columbia College, Vancouver
05.2023 - 08.2023
Member Specialist VCF Intern
312 Main
05.2023 - 08.2023
Front of the House
Kozak Ukrainian Eatery
09.2022 - 10.2023
Sales Assistant
H&M Hennes & Mauritz
08.2022 - 12.2022
Taekwon-Do Instructor
Kharkiv Taekwon-do Club "Pride"
05.2016 - 09.2021
Associate of Arts - Business Administration
Columbia College
Bachelor - Computer Engineering
Igor Sikorsky Kyiv Polytechnic Institute
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