YELYZAVETA KOBYN
Edmonton,Alberta
Summary
Dynamic professional adept at managing front-of-house operations and enhancing customer experiences. Expertise in cash handling, staff training, and conflict resolution contributes to operational success and client satisfaction. Strong organizational skills facilitate effective communication and team coordination, ensuring seamless daily operations.
Overview
3
3
Languages
1
1
Certification
6
6
years of professional experience
Work History
Supervisor
Famoso Neapolitan Pizzeria
Edmonton, Alberta
12.2022 - Current
- Coordinated daily front-of-house operations, supporting staff to deliver efficient service and enhance customer experience.
- Handle daily sales activities, till operations, cash counting, and related reporting with attention to accuracy.
- Train front-of-house employees on customer service, operational procedures, and workplace responsibilities.
- Addressed team member concerns and coordinated personnel needs, fostering clear communication between staff and management.
- Respond to customer concerns and resolve issues professionally while maintaining strong client relationships.
- Monitored marketing promotions and communicated results, contributing to improved operational effectiveness.
Supervisor
Mondrian
Doha
08.2021 - 08.2022
- Coordinated front-of-house and kitchen staff, fostering effective communication between team members and management.
- Recruited, trained, retained, and developed team members for increased responsibilities.
- Supported daily operations, enhancing customer service and guest experience.
- Assisted customers with daily needs, resolving service-related concerns to improve satisfaction.
- Managed sales transactions efficiently, till operations, and cash counting.
Head Waitress
Mondrian
Doha
11.2020 - 08.2021
- Facilitated daily front-of-house operations and ensured high-quality customer service.
- Trained front-of-house staff in customer service and operational tasks.
- Monitored marketing promotions' effectiveness and contributed to enhanced service delivery.
- Assisted with daily sales activities and cash counting.
Education
Master's Degree - Banking
Kyiv National University of Trade and Economics
Ukraine01-2018
Bachelor's Degree - Finance and Credit
Kyiv National University of Trade and Economics
Ukraine01-2017
Skills
- Administrative support
- Customer relations
- Cash management
- Sales operations management
- Staff training
- Sales forecasting
- Conflict resolution
- Organization and time management
- Team leadership
- Client communication
- Team performance evaluation
Certification
ProServe Certificate — Alberta Gaming, Liquor and Cannabis
Languages
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
English
Full Professional
Timeline
Supervisor
Famoso Neapolitan Pizzeria
12.2022 - Current
Supervisor
Mondrian
08.2021 - 08.2022
Head Waitress
Mondrian
11.2020 - 08.2021
Master's Degree - Banking
Kyiv National University of Trade and Economics
Bachelor's Degree - Finance and Credit
Kyiv National University of Trade and Economics