Kishan Reid
Kelowna,BC
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
9
9
years of professional experience
Work History
Supervisor
WGP 210 Holding Limited
, Kelowna
07.2023 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted in creating budgets for departmental expenses including personnel costs.
Receptionist Coordinator
Websource Limited
09.2021 - 06.2023
- Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Organized and maintained reception area, including ordering office supplies.
Radio Broadcaster Part-Time
New Talk 93 FM
10.2020 - 06.2023
- Interview show guests about lives, work or topics of current interest.
- Help increase active listener audience by posting updates on station's social media pages.
- Build relationships with sponsors to promote endorsements.
- Research topics before writing scripts and reporting on findings.
- Create pre-produced audio programs and selected audio cuts.
- Find and research stories and cutting news to maintain accuracy of station.
Support Worker
Friends of a Child Help Foundation
01.2018 - 08.2021
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Provided emotional and practical support to vulnerable adults.
Health Records Clerk
Harbour View Health Clinic
07.2017 - 12.2017
- Maintained electronic health records for patients and ensured accuracy of data.
- Performed quality assurance reviews on medical records to ensure completeness and accuracy.
- Answered incoming calls from patients regarding questions about their account or appointment scheduling.
- Performed administrative duties such as filing documents, photocopying, faxing.
Restaurant Receptionist/Server
A60 Restaurant and Lounge
08.2015 - 04.2016
- Greeted customers upon arrival, provided menus and took reservations.
- Assisted with seating arrangements, ensuring that all guests were comfortable.
- Answered incoming calls and directed them to the appropriate staff member or department.
- Managed customer inquiries in a courteous and efficient manner.
- Maintained up-to-date knowledge of restaurant menu items, special offers, promotions and other relevant information.
Education
Certificate - Communication And Marketing - Pending
University of British Columbia
Kelowna, BCHigh School Diploma -
Ascot High School
St. CatherineCertificate - Advance Food Safety
Canadian Food Safety Institute
AlbertaSkills
- Emotional Support
- Personal care assistance
- Behavioral support
- Daily living assistance
- Office Management
- Data Entry
- Administrative Support
- Clerical Support
References
References available upon request.
Timeline
Supervisor
WGP 210 Holding Limited
07.2023 - Current
Receptionist Coordinator
Websource Limited
09.2021 - 06.2023
Radio Broadcaster Part-Time
New Talk 93 FM
10.2020 - 06.2023
Support Worker
Friends of a Child Help Foundation
01.2018 - 08.2021
Health Records Clerk
Harbour View Health Clinic
07.2017 - 12.2017
Restaurant Receptionist/Server
A60 Restaurant and Lounge
08.2015 - 04.2016
Certificate - Communication And Marketing - Pending
University of British Columbia
High School Diploma -
Ascot High School
Certificate - Advance Food Safety
Canadian Food Safety Institute
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