Yelena Castro
Surrey,BC
Summary
Passionate and knowledgeable with a solid background in serving customer needs, well versed in recommending products and treatments based on clients need.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Esthetician
Buhf Beauty Boutique
03.2024 - Current
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Performed various facial treatments for optimal skin health, chemical peels, and Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Recommended retail products for at-home use.
Receptionist
Dona Lucia Esthetics Salon
09.2022 - 04.2023
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Body Spa And Medical Spa Aesthetics
JCI Institute
220 Cambie St #150, Vancouver, BC V6B 2M903.2024
High School Diploma -
Enver Creek Secondary School
14505 84 Ave, Surrey, BC V3S 8X206.2020
Skills
- Scheduling Appointments
- Product Knowledge
- Problem Solving
- Customer Retention
- Fluent in Multiple Languages
- Industry Knowledge
- Customer Service
- Time Management
- Spa treatment services expert
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Arabic
Elementary
Certification
Luvo Bare 808
Luvo Lucent IPL
EndyMed (DP4)
BELA MD
CBON Infection Control Education
Timeline
Esthetician
Buhf Beauty Boutique
03.2024 - Current
Receptionist
Dona Lucia Esthetics Salon
09.2022 - 04.2023
Luvo Bare 808
Luvo Lucent IPL
EndyMed (DP4)
BELA MD
CBON Infection Control Education
Body Spa And Medical Spa Aesthetics
JCI Institute
High School Diploma -
Enver Creek Secondary School
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