Yelena Belov
Mississauga,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Customer Service Sales Representative
Brabus Hardwood
Mississauga, ON
01.2019 - Current
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Shoppers Drug Mart - Beauty Boutique Expert
Valentina Mancinelli
Toronto , ON
11.2012 - 06.2017
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Developed and implemented demonstrations and events for makeup and skincare product lines.
- Provided exceptional service and support to customers.
- Kept work areas tidy and clean and products displayed attractively.
Cosmetic Merchandiser and Cosmetician
Shopper Drug Mart
05.2012 - 10.2012
- Provide excellent customer service at a counter level
- Completing variety of tasks
- Organizing stock
- Constructing merchandise displays using Planograms
- Constructing backwall displays and POP displays
- Counter displays
- Low stocks
SDM Beauty Expert
Loida
Toronto, ON
09.2011 - 01.2012
- Provide excellent, by acknowledging customers concerns and advising them the appropriate products
- Following up with your clients on promotions, special events and galas to establish strong customer relationship
- Promote sales from different lines and provide clients with information about a new or existing products
- Working with a register
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-to-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Resolved problems, improved operations and provided exceptional service.
Cashier
Zellers
11.2007 - 01.2008
- Serving customers, working with a cash register, doing price checks, dealing with unsatisfied customers
- Customer service - helping customers with questions and returns
- Floor associate – organizing merchandize, helping customers find a certain items
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Reviewed new promotions and monitored price changes.
- Tallied cash drawer at beginning and end of each work shift.
- Mentored new team members on sales software system operation.
Library assistant
10.2005 - 12.2005
- Shelving 1
- Organizing books in alphabetical order
- Helping people with finding books
- Placing orders in other libraries
Medical office assistant
01.2005 - 05.2005
- Organizing patient files
- Used patient computer database for looking up information
- Answered calls, book appointments
- Contacted patients via fax and email
Education
Bachelor Of Arts - Cosmetic Techniques And Management Program
Seneca College of Applied Arts And Technology
North York, ON 09.2009 - 08.2011
High School Diploma -
East York Collegiate Institute
East York, ON 09.2004 - 01.2009
Skills
Good Telephone Etiquette
Product and service sales
Communication
Multitasking
Organization
Initiative and problem solving abilities
Dependability
Timeline
Customer Service Sales Representative
Brabus Hardwood
01.2019 - Current
Shoppers Drug Mart - Beauty Boutique Expert
Valentina Mancinelli
11.2012 - 06.2017
Cosmetic Merchandiser and Cosmetician
Shopper Drug Mart
05.2012 - 10.2012
SDM Beauty Expert
Loida
09.2011 - 01.2012
Bachelor Of Arts - Cosmetic Techniques And Management Program
Seneca College of Applied Arts And Technology
09.2009 - 08.2011
Cashier
Zellers
11.2007 - 01.2008
Library assistant
10.2005 - 12.2005
Medical office assistant
01.2005 - 05.2005
High School Diploma -
East York Collegiate Institute
09.2004 - 01.2009