Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yelena Belov

Mississauga,Ontario

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Customer Service Sales Representative

Brabus Hardwood
Mississauga, ON
01.2019 - Current
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Shoppers Drug Mart - Beauty Boutique Expert

Valentina Mancinelli
Toronto , ON
11.2012 - 06.2017
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Developed and implemented demonstrations and events for makeup and skincare product lines.
  • Provided exceptional service and support to customers.
  • Kept work areas tidy and clean and products displayed attractively.

Cosmetic Merchandiser and Cosmetician

Shopper Drug Mart
05.2012 - 10.2012
  • Provide excellent customer service at a counter level
  • Completing variety of tasks
  • Organizing stock
  • Constructing merchandise displays using Planograms
  • Constructing backwall displays and POP displays
  • Counter displays
  • Low stocks

SDM Beauty Expert

Loida
Toronto, ON
09.2011 - 01.2012
  • Provide excellent, by acknowledging customers concerns and advising them the appropriate products
  • Following up with your clients on promotions, special events and galas to establish strong customer relationship
  • Promote sales from different lines and provide clients with information about a new or existing products
  • Working with a register
  • Developed and maintained courteous and effective working relationships.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Carried out day-to-day duties accurately and efficiently.
  • Participated in team-building activities to enhance working relationships.
  • Resolved problems, improved operations and provided exceptional service.

Cashier

Zellers
11.2007 - 01.2008
  • Serving customers, working with a cash register, doing price checks, dealing with unsatisfied customers
  • Customer service - helping customers with questions and returns
  • Floor associate – organizing merchandize, helping customers find a certain items
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Reviewed new promotions and monitored price changes.
  • Tallied cash drawer at beginning and end of each work shift.
  • Mentored new team members on sales software system operation.

Library assistant

10.2005 - 12.2005
  • Shelving 1
  • Organizing books in alphabetical order
  • Helping people with finding books
  • Placing orders in other libraries

Medical office assistant

01.2005 - 05.2005
  • Organizing patient files
  • Used patient computer database for looking up information
  • Answered calls, book appointments
  • Contacted patients via fax and email

Education

Bachelor Of Arts - Cosmetic Techniques And Management Program

Seneca College of Applied Arts And Technology
North York, ON
09.2009 - 08.2011

High School Diploma -

East York Collegiate Institute
East York, ON
09.2004 - 01.2009

Skills

Good Telephone Etiquette

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Timeline

Customer Service Sales Representative

Brabus Hardwood
01.2019 - Current

Shoppers Drug Mart - Beauty Boutique Expert

Valentina Mancinelli
11.2012 - 06.2017

Cosmetic Merchandiser and Cosmetician

Shopper Drug Mart
05.2012 - 10.2012

SDM Beauty Expert

Loida
09.2011 - 01.2012

Bachelor Of Arts - Cosmetic Techniques And Management Program

Seneca College of Applied Arts And Technology
09.2009 - 08.2011

Cashier

Zellers
11.2007 - 01.2008

Library assistant

10.2005 - 12.2005

Medical office assistant

01.2005 - 05.2005

High School Diploma -

East York Collegiate Institute
09.2004 - 01.2009

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Yelena Belov