Charu Sehgal
Calgary,Canada
Summary
Personable Customer Service Sales offering 8+years of experience in telephone and face-to-face customer service. Knowledgeable and helpful professional possessing positive, friendly disposition. Expertise in resolving wide range of product and service issues speedily and satisfactorily.
Overview
8
8
years of professional experience
Work History
Customer Service/Sales Representative
Supply & Apply
Calgary, Alberta
06.2019 - Current
- Communicated product value, quality and style to educate and entice potential customers. Evaluated customer requirements, demonstrated product offerings and proposed strategic solutions for diverse needs.
- Operated cash register for cash transactions, check and credit card transactions with excellent accuracy levels.
- Trained new employees on customer service, cash handling and organizing strategies. Mentored new team members on POS system operation, customer service strategies and sales goals.
- Delivered superior customer service to retain existing customers and attract future customers. Built client list and strengthened client relationships through consistent communication via phone and internet.
- Exceeded call monitoring expectations through accurate reporting and processing. Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Prepared invoices, sales reports, product performance reports and other documents using Multiflex RMS Software
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales. Met sales, customer service and loyalty program standards.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques. Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Customer Service Representative
Inlingua Institute Of Languages
New Delhi
09.2015 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
Call Centre Sales Representative
VLCC
New Delhi
08.2013 - 02.2015
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Opened new accounts and documented personal, demographic and payment information in system.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Provided information about available products and services, membership details, and purchase advantages.
Outbound Call Center Agent
HM Aviation
New Delhi
08.2011 - 07.2013
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
Education
Bachelor of Arts - Mathematics
University of Delhi
New DelhiSkills
- Excellent Communication
- Flexible and Adaptable
- Self-Motivated
- Team Building
- MS Office
- Multitasking Abilities
- Teamwork and Collaboration
- Attention to Detail
- Good Telephone Etiquette
- Organization and Time Management
- Interpersonal Communication
Timeline
Customer Service/Sales Representative
Supply & Apply
06.2019 - Current
Customer Service Representative
Inlingua Institute Of Languages
09.2015 - 05.2019
Call Centre Sales Representative
VLCC
08.2013 - 02.2015
Outbound Call Center Agent
HM Aviation
08.2011 - 07.2013
Bachelor of Arts - Mathematics
University of Delhi