Summary
Overview
Work History
Education
Skills
Certification
Websites
Languages
Timeline
Generic

YEJI LEE

Victoria,BC

Summary

  • Knowledgeable Food Supervisor skilled in busy environments. Manages food preparation teams and daily workloads effectively by delegating assignments and staying ahead of fast-paced demands
  • Direct and driven Interior & Food Magazine Editor with 1 year of experience using superior attention to detail and accuracy to produce Magazine articles
  • Over 5 years of work experience in Customer Service industry
  • Skilled at welcoming guests, and delivering friendly, prompt service to customers
  • Efficient and highly productive under pressure and consistent in meeting tight deadlines
  • Collaborative, hardworking and efficient at prioritizing the handling of simultaneous tasks
  • Fluent in both Korean and English

Overview

7
7
years of professional experience
1
1
Certification

Work History

Food Supervisor

Yua Bistro
05.2023 - Current
  • Resolved customer satisfaction issues with food service to maintain establishment loyalty.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Managed regular cleaning and sanitation to keep kitchen free of debris or build-up and minimize infection risks.
  • Collaborated with other departments to coordinate events and promotions.

Cafe Barista

Selkirk Cafe
01.2023 - 06.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Magazine Editor

Design House
12.2020 - 11.2021
  • Wrote stories and articles for publication.
  • Managed multiple writing and editing assignments in dynamic environment within stated timelines.
  • Edited and proofread social media and blog posts.
  • Worked closely with graphic, photo and video teams to plan and produce compelling content.
  • Confirmed documents conform to client-specific style, tone and document layout standards.

International Development Assistant

JHSUSTAIN
06.2019 - 11.2019
  • Planned and operated international water forums and workshops such as ASEAN Water Development Outlook 2020.
  • Supported managers, leaders and staff in achieving goals while ensuring compliance with guidelines and best practices.
  • Performed protocol activities with VIPs from all over the world.

English Academy Teaching Assistant

Real English Academy
01.2019 - 07.2019
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Evaluated student performance through tests, exams and projects.
  • Tutored students requiring extra assistance to help improve grades and better understand class material.

Escape Room Manager

Sherlock Holmes Escape Room
12.2016 - 05.2018
  • Planned programs of events or schedules of activities.
  • Explained rules and regulations of facilities and entertainment attractions to customers.
  • Resolved customer complaints regarding worker performance or services rendered.

Server

Mad for Garlic Italian Restaurant
06.2016 - 12.2016
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Education

Bachelor of Arts - Communication, Media And Film

Sookmyung Women's University
Seoul, Korea
02.2022

Skills

  • Team Player
  • Staff Leadership
  • Smooth Problem Resolution
  • Service-Oriented
  • Good Eye for Detail
  • Friendly, Positive Attitude
  • Project Coordination
  • Story and Content Idea Development
  • Interviewing Skills
  • Social Media Updates

Certification

  • Microsoft Office Specialist (MOS)
  • Serving It Right (SIR)
  • TOEIC (English-language proficiency Tests) - 975/990
  • Volunteer at University Supporting Club for Foreigner Exchange students for 2 years

Languages

Korean
Native/ Bilingual
English
Full Professional
Japanese
Professional Working

Timeline

Food Supervisor

Yua Bistro
05.2023 - Current

Cafe Barista

Selkirk Cafe
01.2023 - 06.2023

Magazine Editor

Design House
12.2020 - 11.2021

International Development Assistant

JHSUSTAIN
06.2019 - 11.2019

English Academy Teaching Assistant

Real English Academy
01.2019 - 07.2019

Escape Room Manager

Sherlock Holmes Escape Room
12.2016 - 05.2018

Server

Mad for Garlic Italian Restaurant
06.2016 - 12.2016

Bachelor of Arts - Communication, Media And Film

Sookmyung Women's University

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YEJI LEE