YEABSIRA NEGASH
SCARBOROUGH,ON
Summary
Proven leader and effective communicator, demonstrated at Dollarama Store, with a track record of enhancing team development and optimizing retail merchandising. Skilled in inventory tracking and warehouse safety, consistently achieving targets through superior problem-solving abilities. Expert in elevating customer service and satisfaction, ensuring quality control across all levels.
Overview
4
4
years of professional experience
Work History
Customer Service / Food Counter Service
Heffy's Chicken Resturant
12.2023 - 03.2024
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
Warehouse Associate
Factory Direct
02.2023 - 08.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Team Leader
Dollarama Store
01.2020 - 02.2023
- Greets customers and demonstrates excellent customer service skills. Helps customers select products, answers questions, and shares product knowledge.
- Responsible for maintaining and organizing the front store and back warehouse.
- Managed team workload to reach targets for specific tasks.
- Warehouse shipment control.
Education
High School Diploma -
SCAS
10.2025
Skills
- Retail Merchandising
- Heavy Lifting
- Warehouse Safety
- Clear Communication
- Problem-Solving
- Inventory Tracking
- Retail Cleaning
- Retail display setup
- Team Development
- Quality Control
Languages
English
Native or Bilingual
Timeline
Customer Service / Food Counter Service
Heffy's Chicken Resturant
12.2023 - 03.2024
Warehouse Associate
Factory Direct
02.2023 - 08.2023
Team Leader
Dollarama Store
01.2020 - 02.2023
High School Diploma -
SCAS
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