Professional with solid background in import coordination, well-versed in logistics. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in problem-solving, communication, and process optimization. Reliable and driven to contribute effectively to organizational success.
Work History
Import Coordinator
10 Months
Imperative Logistics | 10.2025 - Current
Coordinated import documentation and compliance to ensure adherence to regulatory requirements.
Managed vendor relationships and facilitated communication to streamline logistics operations.
Oversaw customs clearance processes, ensuring timely release of shipments.
Implemented process improvements that enhanced shipment tracking accuracy and efficiency.
Coordinated shipments of product from country of origin to final destination by both air and land transport.
Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
Ocean Import Specialist
3 Years 10 Months
DHL Global Forwarding | 10.2022 - Current
Utilized advanced software tools to monitor shipment visibility throughout the entire supply chain journey from origin to destination.
Enhanced customer satisfaction with timely updates on shipment statuses and prompt resolution of inquiries.
Facilitated communication between clients, carriers, customs brokers, and other parties involved in the import process.
Processed customs declarations and maintained records of customs documents.
Built working relationships with clients to foster loyalty and encourage repeat business.
Prioritize invoicing, maintaining cash flow, ensure KPIs are being met.
Checking cargo availability FCL/LCL, providing PODs once deliveries have made it, completing milestones in a timely manner.
Team Leader
2 Years 11 Months
Target | 10.2019 - 09.2022
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Assistant Manager
1 Year 2 Months
DDs Discount | 08.2018 - 10.2019
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
1 Year 2 Months
Pollo Loco | 06.2017 - 08.2018
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
6 Years 11 Months
Pizza Hut | 07.2010 - 06.2017
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.