Yatin Sharma

• Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
• Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
• Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
• Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Controlled store inventory and reviewed cash handling and operations reports.

• Led a team of sales associates, providing guidance, training, and support to ensure high performance and customer satisfaction
• Managed scheduling to optimize staffing levels and ensure efficient operation
• Implemented effective inventory management strategies, including ordering from liquor boards and maintaining optimal stock levels
• Developed and executed online sales and marketing initiatives to expand the customer base and increase revenue
• Created promotional campaigns to drive sales and attract customers, resulting in increased foot traffic and sales volume
• Leveraged strong interpersonal skills to understand customers' needs and preferences, providing personalized recommendations and driving customer loyalty
• Acted as a liaison between Brand sales representatives and management, accommodating requests and fostering a positive work environment

Working part-time since July, 2024

• Conducted market research to identify opportunities for small businesses to grow
• Assisted in developing business plans tailored to the needs of small businesses
• Provided support to entrepreneurs in various aspects of business development, including marketing strategies and financial planning
• Contributed to the growth and success of small businesses by offering valuable insights and guidance

• Provided exceptional customer service to shoppers in the liquor department, assisting them in selecting products and making informed purchase decisions
• Demonstrated product knowledge and familiarity with various liquor brands to effectively address customer inquiries and preferences
• Utilized sales techniques to upsell and cross-sell products, resulting in increased sales revenue
• Collaborated with team members to achieve sales targets and ensure smooth operations of the liquor department

• Assisted passengers with flight-related queries, including cancellations and rescheduling, providing efficient and satisfactory solutions
• Utilized strong sales skills to promote and sell travel packages tailored to passengers' needs, resulting in increased sales
• Collaborated effectively with team members to ensure smooth operations and excellent customer service delivery