Noah McBride
Riverside
Summary
Proactive Purchasing Manager helping businesses meet fulfillment obligations through reliable vendor partnerships and streamlined ordering processes. Performs detailed research in supplier selection, sourcing and value assessment to form best overall strategy for long-term gain. Manages purchasing budget to determine feasibility of contracts and exceed savings goals.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Big Lots
11.2019 - 12.2024
- Handled scheduling for store shifts to achieve adequate staffing.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Coached and developed store associates through formal and informal interactions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mitigated business risks by working closely with staff members and assessing performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
La Sierra High School
Riverside, CA06.2019
Skills
- Hiring and Training
- Mentoring and Coaching
- Marketing and Promotions
- Inventory Control
- Retail Operations
- Problem-Solving
- Store Opening and Closing
- POS Systems Operations
- Shift Scheduling
- Team Building and Leadership
- Strategic Merchandising
- Pricing and Markdowns
- Work Planning and Prioritization
- Stock Management
- Problem Anticipation and Resolution
- Employee Motivation
- Team Leadership
- Staff Scheduling
- Department Oversight
- Performance Assessment
- Goal Setting
- Customer Service Management
- Staff Development
- Focus and Follow-Through
- Decision Making
- Training Management
- Management Team Building
- Stock management
- Sales growth
- Budgeting and cost control
- Staff scheduling
- Verbal and written communication
- Scheduling coordination
- Attention to detail
- Customer service management
- Marketing and promotions
- Department oversight
- Team management
- Staff supervision
- Motivational techniques
- Team building and leadership
- Upselling and cross selling
- Sales strategies
- Microsoft Office Suite
- Employee coaching
- New hire training
- Flexible schedule
- Sales expertise
- Mentoring and coaching
- Sales techniques
- Strategic planning
- Time management
- Store organization
- Store operations
- Employee scheduling
Education and Training
other
Timeline
Assistant Store Manager
Big Lots
11.2019 - 12.2024
La Sierra High School
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