Summary
Overview
Work History
Education
Websites
Projects
Timeline
Generic

Yatin Marwah

Greater Sudbury,Ontario

Summary

Dynamic IT professional with proven expertise in multi-tier IT support at the Ministry of Public and Business Service Delivery and Procurement. Excelled in troubleshooting and problem-solving, enhancing user experiences across major government entities. Leveraging my expertise in Technical Support and Customer Service, I am eager to contribute to ____'s mission.

Overview

6
6
years of professional experience

Work History

End User IT Experience Analyst

Ministry of Public and Business Service Delivery and Procurement
Greater Sudbury, Ontario
11.2023 - Current
  • Provide onsite and remote multi-tier IT hardware and software support to a wide range of clients in multiple ministries by responding to incidents and requests in accordance with ITIL incident, change, configuration, and problem management practices.
  • Provide on-call and overtime support services on weekends to resolve system related issues for major government entities like Service Ontario's IWS Systems.
  • Responsible for provisioning support of desktop assets, mobile devices, networking/VPN and telephony services.
  • Demonstrated technical, analytical, troubleshooting, research, and problem-solving skills to act as an expert in resolving computer hardware and software issues, including security threats.

Assistant Manager

Domino's Pizza
Brampton
11.2018 - 07.2023
  • Gained a reputation for working well on a team and got promoted as a store lead for taking up on the responsibility of doing closings which includes duties like - handling the store, counting inventory, checking statistical food variance and saving food cost
  • Been awarded Employee of the Month thrice before being promoted to an Assistant Store Lead

Junior Technical Analyst Co-op Associate

Ministry of Transportation
09.2021 - 12.2021
  • Company Overview: MTO/MLTSD - Solutions Delivery Branch
  • Part of the solutions delivery team, responsible for responding to Ministry needs by implementing Cloud-based software solutions in an Agile/Scrum methodology to complete project deliverables quickly and efficiently
  • Acting as a first-point of contact to respond to client requests received from across the ministries included - installation, support, training and testing of a range of Office 365 tools - Azure AD on SharePoint, cluster specific applications and assistive technology through Microsoft Teams
  • Responsible for troubleshooting application defects, engaging with end-users to help and resolve business or employee service tools such as PKI, WIN and IFIS
  • Managed Active Directory users accounts - creating, changing, deleting and supporting privileges and access based on distribution list and security groups over multiple client channels for OPS
  • Responsible for communicating and following-up with clients, peers and management through Daily Stand-Ups and Sprint meetings, providing status reports on own work as required
  • MTO/MLTSD - Solutions Delivery Branch

Innovation Team Member

Black Mentorship Inc.
05.2021 - 08.2021
  • Company Overview: Sheridan College
  • Came up with an innovative solution (Application prototype for iOS and Android) for the proposed challenge by company's collaborators within 8 weeks, explained risks, benefits and recommendations to board members and stakeholders
  • Reported a final presentation and documented a final report with a prototype of the desired solution - cost estimates, maintenance, post production charges, backup procedure and recovery plan in case of app failure
  • Communicative and professional, for team check-ins and workshops and led the team where needed
  • Sheridan College

Education

Honours Bachelor of Applied Information Science - Information System Security

SHERIDAN COLLEGE
Oakville, ON
04.2023

Projects

ISS Grad Project - YARA Rule Generator, 01/2022, 08/2022, Worked on Graduation Project in a group of 3 that aimed on creating an AI that was trained to generate YARA rules with high efficacy and low false positives., Used Visualizer from Power BI to create slicers, maps and pie charts to showcase trends and comparison of the malicious bytes throughout the sample size., The AI model, post identification and prediction of the malicious file creates a Yara rule which has the md5 hash value as its string which is further used as a condition. Linux Resources Monitor (Enhanced Nmon Utility), 09/2020, 12/2020, Developed secure system application to monitor Linux system resources (like Windows Task Manager)., Group-based multifunctional projects accomplished all the project expectations in a short amount of time. Secure File Transfer and Storage System-Cloud storage solution (Secure Development Life Cycle), 09/2020, 12/2020, Group-oriented, Web-based application to store and secure files at the personalized web server., Worked as a Team Leader in a group of four to perform and validate all the necessary tasks., Completed planning, requirement analysis, design, build, testing, implementation, and integration of App., Scored a 3.84 Program Term GPA and a 4.0 GPA in core courses in the final semester of the program that included vital courses like ISS Graduation Project - Yara Rule Generator., Group-oriented and individual labs, activities, and projects helped to adapt to the environment in various conditions., Performed cybersecurity simulations and labs, participated in cybersecurity events and cybersecurity club meetings.

Timeline

End User IT Experience Analyst

Ministry of Public and Business Service Delivery and Procurement
11.2023 - Current

Junior Technical Analyst Co-op Associate

Ministry of Transportation
09.2021 - 12.2021

Innovation Team Member

Black Mentorship Inc.
05.2021 - 08.2021

Assistant Manager

Domino's Pizza
11.2018 - 07.2023

Honours Bachelor of Applied Information Science - Information System Security

SHERIDAN COLLEGE
Yatin Marwah