Om Patel
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
End User Experience Analyst
Ontario Public Service
Toronto, ON
08.2023 - Current
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Queried databases for information needed for report processing.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Developed proactive tools to assist customers and internal support organization.
Laptop and Classroom Support Technologist
Sheridan College
09.2023 - Current
- Utilized IT service management tools to accurately document and track support incidents
- Performed Window 11 updates for all podiums at Sheridan College as well as deploy PC's and laptops for new and existing employees along with troubleshooting and replacing components if needed
- Coordinated inventory supplies and equipment to maximize team productivity.
- Image staff laptops to latest OS and Conduct comprehensive internal software applications testing
- Managing inventory database worth of more than $200,000
- Maintaining Network account password security using Azure cloud and software installation
Risk Management and Compliance Coordinator
Sheridan College
08.2022 - 12.2022
- Collaborated with key stakeholders and managers to create a consumer lending risk management program that identifies compliance risks and controls
- Conduct various research, draft correspondence, prepare reports and presentations
- Monitored and managed change requests, risk scenarios, and issue resolution Improved workflow and client-specific practices
- Supported 20-member risk management team with multifaceted administrative assistance such as organizing and transmitting records
Board of Directors
Sheridan Student Union
03.2022 - 04.2023
- Reviewed outcomes and metrics to evaluate performance, effectiveness, and impact
- Defined organizational problems and implemented correction plans
- Monitored operational activities for results and made improvements as necessary
- Assisted with identifying and recruiting other board members, successfully recruiting 3 board members
Education
Advance Diploma - Computer Systems Technology: Software Development and Network Engineering
Sheridan College Institute of Technology And Advanced Learning
Brampton, ONDiploma - Web Designing and Publishing: Web Development
C-Dac
08.2021
Skills
- Strong customer service
- Executive Leadership
- Effective Communicator
- UI & UX: Photoshop, illustrator
- AI Integration: API's
- SQL Servers and Unix/Linux
- Databases and Cloud Technologies: Azure, Google
- Web Development
- Desk Support: Troubleshooting
- Application and Automation Testing
- SDLC, MVP
- Programming: Java, Net, C, PHP
Certification
- Google IT Professional (Coursera)
- Digital Marketer (Google Garage)
- Ethical Hacking (Alison)
- Certified Web Designer (C-Dac)
- C/C++ (C-Dac)
- Front End UI/UX (w3school)
Timeline
Laptop and Classroom Support Technologist
Sheridan College
09.2023 - Current
End User Experience Analyst
Ontario Public Service
08.2023 - Current
Risk Management and Compliance Coordinator
Sheridan College
08.2022 - 12.2022
Board of Directors
Sheridan Student Union
03.2022 - 04.2023
Advance Diploma - Computer Systems Technology: Software Development and Network Engineering
Sheridan College Institute of Technology And Advanced Learning
Diploma - Web Designing and Publishing: Web Development
C-Dac