Yat Fai Anthony LAI
Calgary,Canada
Summary
8 Years of administrative experience. Experience in following and enforcing procedures and regulations. Experience in client con. Experience in maintaining sensitive and confidential information. Advanced user of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat
Overview
9
9
years of professional experience
Work History
Service Advisor (Internship)
New West Truck Centres (Calgary)
05.2023 - 08.2023
- Provided exceptional customer service: Served as the first point of contact for customers upon their arrival
- Ensured their needs were well addressed
- Managed phone line
- Facilitated service workflow: Acted as the liaison between customers, foreman, and service manager and vendors
- Provided service-related admin support: Prepared separate binder for repair orders
- Consolidated paperwork (estimate, quotation and invoice) for the manager and customers
- Scanned, copied, and printed the relevant paperwork for documentation
- Perform accounting analysis: Reconciled service orders with insurance providers
- Performed data management: Managed customer data and service requests on the service platform.
Senior Student Affairs Officer
The Hang Seng University of Hong Kong (HSUHK)
12.2021 - 08.2022
- Provided high-level administrative support to senior executives: Served as the secretary to the Student Affairs Committee and multiple task forces (student orientation, sustainability, resource allocation, etc.)
- Coordinated meetings, handled meeting logistics, drove key agenda items, prepared meeting documents, followed up on action items and managed calendar for the senior executives
- Managed overseas travel arrangements: Oversaw local and overseas service-learning projects for 60+ students annually
- Laid out detailed travel arrangements from scratch
- Coached 30+ student organizations each year: Provided leadership training for student organizations
- Advised students on the regulations of the University, event execution, and community engagement
- Handled student appeals: Handled student disciplinary issues and proposed following-up actions per University regulations
- Optimized student resource allocation workflows: Collaborated with senior University management and internal departments to develop a new online venue booking system
- Secured funding for special projects: Initiated the application and led the execution of government-funded projects (HKD2.5M) for students with varying educational needs (prepared proposals and presentations, tracked expenditures and milestones)
- Provided comprehensive accommodation (exam accommodation, counseling services, hardware support, inclusive campaign) for 100+ students with varying needs each year
- Transformed University-wide orientation: Supported the annual University-wide orientation days to assist with the transition of over one thousand students
- Received positive feedback from over 95% of participants
- Ensured smooth operation of the office: Performed general office administration tasks
- Managed vendor and community partner relationships
- Prepared correspondence for media inquiries
- Maintained shared drive and document retention.
Student Affairs Officer
The Hang Seng University of Hong Kong (HSUHK)
05.2017 - 12.2021
- Provided high-level administrative support to senior executives: Served as the secretary to the Student Affairs Committee and multiple task forces (student orientation, sustainability, resource allocation, etc.)
- Coordinated meetings, handled meeting logistics, drove key agenda items, prepared meeting documents, followed up on action items and managed calendar for the senior executives
- Managed overseas travel arrangements: Oversaw local and overseas service-learning projects for 60+ students annually
- Laid out detailed travel arrangements from scratch
- Coached 30+ student organizations each year: Provided leadership training for student organizations
- Advised students on the regulations of the University, event execution, and community engagement
- Handled student appeals: Handled student disciplinary issues and proposed following-up actions per University regulations
- Optimized student resource allocation workflows: Collaborated with senior University management and internal departments to develop a new online venue booking system
- Secured funding for special projects: Initiated the application and led the execution of government-funded projects (HKD2.5M) for students with varying educational needs (prepared proposals and presentations, tracked expenditures and milestones)
- Provided comprehensive accommodation (exam accommodation, counseling services, hardware support, inclusive campaign) for 100+ students with varying needs each year
- Transformed University-wide orientation: Supported the annual University-wide orientation days to assist with the transition of over one thousand students
- Received positive feedback from over 95% of participants
- Ensured smooth operation of the office: Performed general office administration tasks
- Managed vendor and community partner relationships
- Prepared correspondence for media inquiries
- Maintained shared drive and document retention.
Project Assistant
The Hong Kong University of Science and Technology
07.2014 - 05.2017
- Promoted intercultural exchange: Organized the Hall Language Buddy Program for over a hundred international students each year to foster cultural exchange
- Coordinated hall life education: Collaborated with Residence Masters, Hall Fellows, and student groups to cultivate hall life education
- Received external guests: Coordinated hall visits for 100+ external guests annually
- Managed counter services: Performed general counter services
- Greeted and provided necessary assistance for visitors and residents
- Maintained office supplies: Ordered, maintained, and organized office supplies.
Education
High School Diploma -
Southern Alberta Institute of Technology (SAIT)
12.2023
Bachelor of Arts - English for Professional Communication
City University of Hong Kong
06.2012
Skills
- Documentation And Reporting
- Stock management
- Attention to Detail
- [Language] Fluency
- Customer Relations
- Excellent Communication
- Organization and Time Management
- Data Management
- Flexible and Adaptable
- Self-Directed
- Multitasking
- Project Planning
Languages
English
Full Professional
Cantonese
Native or Bilingual
Availability
Immediately Available
Timeline
Service Advisor (Internship)
New West Truck Centres (Calgary)
05.2023 - 08.2023
Senior Student Affairs Officer
The Hang Seng University of Hong Kong (HSUHK)
12.2021 - 08.2022
Student Affairs Officer
The Hang Seng University of Hong Kong (HSUHK)
05.2017 - 12.2021
Project Assistant
The Hong Kong University of Science and Technology
07.2014 - 05.2017
High School Diploma -
Southern Alberta Institute of Technology (SAIT)
Bachelor of Arts - English for Professional Communication
City University of Hong Kong
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