Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Timeline
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Yassmine Tidli

Montreal,Canada

Summary

Spa and hospitality professional with extensive experience at Four Seasons Hotel, specializing in luxury guest service and front desk operations. Achieved recognition as top monthly seller of Guerlain products through effective client engagement and upselling strategies. Proficient in appointment scheduling and financial reporting, contributing to operational efficiency. Demonstrated ability to anticipate guest needs and deliver exceptional service in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Spa Receptionist

Four Seasons Hotel
Montreal, Canada
10.2024 - 05.2025
  • Delivered luxury-level client experiences aligned with Forbes Five-Star hospitality standards at Guerlain Spa.
  • Managed front office operations, including appointment scheduling and high-volume communication.
  • Executed daily revenue reporting, invoicing, and financial reconciliation independently.
  • Served as primary contact for VIP clients, ensuring retention through personalized follow-ups.
  • Consistently ranked as top seller of Guerlain products by combining expertise with trust-building.
  • Facilitated internal coordination among therapists, concierge, and hotel staff to enhance service flow.
  • Adapted to management responsibilities by upselling treatments.

Spa Hostess

Centre Thérapeutique de Griffintown
Montreal, Canada
05.2023 - 10.2024
  • Played a foundational role in spa launch by developing core administrative systems and workflows.
  • Oversaw daily operations, including staff scheduling, client relations, and treatment room readiness.
  • Managed client bookings and communications via MindBody software, ensuring accuracy and seamless experiences.
  • Designed and updated spa website and digital presence, enhancing service menus and promotional campaigns.
  • Streamlined filing and organizational systems for improved data access and reduced administrative time.
  • Served as primary contact for client concerns and conflict resolution, ensuring high retention rates.
  • Coordinated with therapists to optimize treatment flow and resource availability throughout operations.

Hostess

Le Richmond
Montreal, Canada
01.2023 - 04.2024
  • Provided polished, guest-focused service to high-end clientele in premier Montreal fine dining establishment.
  • Managed high-volume reservations and guest flow, ensuring smooth seating operations and minimal wait times.
  • Supported team onboarding and contributed to staff training initiatives, standardizing service delivery and brand tone.
  • Collaborated with management and front-of-house team to anticipate VIP needs and special requests.
  • Maintained a welcoming atmosphere, consistently praised by guests and leadership for composure and attentiveness.

Server

Monza
Montreal, QC
01.2022 - 01.2023
  • Provided warm, personalized service in high-volume upscale dining, ensuring refined guest experiences.
  • Cultivated strong client relationships through attentive listening and proactive engagement.
  • Demonstrated expert knowledge of offerings, making tailored recommendations to exceed sales targets.
  • Achieved high levels of repeat clientele through trust-building and exceptional service delivery.

Barista

Starbucks
Montreal, QC
01.2021 - 01.2022
  • Ensured cleanliness and maintained equipment, including espresso machines and grinders.
  • Executed over 40 customized drink recipes to satisfy diverse guest preferences.
  • Delivered exceptional guest service through proactive needs anticipation and tailored suggestions.

Music Teacher Assistant

El Sistema
Montreal, Canada
01.2019 - 01.2021
  • Spearheaded planning and execution of major concerts, recitals, and fundraising events, including performances at Orchestre symphonique de Montréal (OSM).
  • Co-led music education initiatives for children and youth in under-resourced communities by delivering engaging lessons.
  • Monitored individual student progress and adapted instruction to meet diverse needs.
  • Played a pivotal role in fundraising efforts, securing resources through community events and donor engagement.
  • Managed logistics for off-site events, coordinating venues, equipment, schedules, and transportation.
  • Served as primary liaison between teaching staff, parents, and program leadership to ensure effective communication.
  • Led classroom activities and rehearsals independently, functioning as primary educator when necessary.

Education

Diploma of College Studies in Social Science - Psychology

Champlain College
Saint-Lambert, Canada
01.2022

Bachelor - Software Engineering

Concordia University
Montreal, Canada

Skills

  • Luxury client service
  • Front desk operations
  • Administrative coordination
  • Appointment scheduling and reservations management
  • Booking software proficiency (Mindbody, Book4Time)
  • Financial reporting and basic accounting
  • Personal care product sales
  • Microsoft Office Suite (Outlook, Excel, etc)
  • Website content management
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Problem solving
  • Software development and web development

Accomplishments

  • Led Champlain College’s Relay for Life Campaign, organizing all event logistics, coordinating with over 15 local restaurants and sponsors, and raising $15,540 for cancer research. Oversaw sponsorship outreach, volunteer coordination, marketing, and day-of operations for a successful large-scale event.
  • Orchestrated Concerts and Fundraisers with El Sistema, including performances at the Orchestre symphonique de Montréal (OSM), handling venue coordination, logistics, and community engagement.
  • Built and Launched Spa Systems at Centre Thérapeutique de Griffintown, creating operational frameworks, booking processes, and admin workflows from the ground up.
  • Recipient of the Rogers Youth Fund Bursary for academic excellence and outstanding community leadership, awarded in recognition of sustained volunteerism and initiative. Also awarded the Telesat Bursary for Women in STEM, recognizing academic achievement and leadership potential.

References

References available upon request.

Languages

  • English (Fluent)
  • French (Fluent)
  • Arabic (Fluent)

Timeline

Spa Receptionist

Four Seasons Hotel
10.2024 - 05.2025

Spa Hostess

Centre Thérapeutique de Griffintown
05.2023 - 10.2024

Hostess

Le Richmond
01.2023 - 04.2024

Server

Monza
01.2022 - 01.2023

Barista

Starbucks
01.2021 - 01.2022

Music Teacher Assistant

El Sistema
01.2019 - 01.2021

Diploma of College Studies in Social Science - Psychology

Champlain College

Bachelor - Software Engineering

Concordia University
Yassmine Tidli