Yassine Dahmani
Longueuil,QC
Summary
Motivated head waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
Work History
Head Waiter
Chiringuito
07.2019 - 10.2023
- Greeted new customers, discussed specials, and took drink orders.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Head Waiter
Takai Restaurant Specializing In Thai Japanese
04.2018 - 06.2019
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
First Barista
Paul
07.2017 - 10.2017
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Bar Agent
Hilton Garden Inn Hotel
02.2016 - 11.2016
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Crafted special drink and cocktail menu items for seasonal offerings.
Room Service Attendant
Michlifen Suite And Spa Hotel
07.2014 - 02.2016
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
Education
Hotel And Tourism Technician - Kitchen Option
Institute of Hotel And Tourism Technology
Fez 206.2014
Bachelor in Moderne Literature - Human Sciences Option
Unschooled Taounate
Taounate07.2010
Skills
- Menu presentation
- Guest service
- Order Taking
- Wine service
- Menu Memorization
Languages
French
Professional Working
English
Professional Working
Arabic
Native or Bilingual
Spanish
Elementary
Reading books, Music, Travel, Cooking, Exercising
I love reading books,especially everything related to general culture,I also love listening to songs and traveling around the world, and finally, I love cooking and everything related to sports.
Timeline
Head Waiter
Chiringuito
07.2019 - 10.2023
Head Waiter
Takai Restaurant Specializing In Thai Japanese
04.2018 - 06.2019
First Barista
Paul
07.2017 - 10.2017
Bar Agent
Hilton Garden Inn Hotel
02.2016 - 11.2016
Room Service Attendant
Michlifen Suite And Spa Hotel
07.2014 - 02.2016
Hotel And Tourism Technician - Kitchen Option
Institute of Hotel And Tourism Technology
Bachelor in Moderne Literature - Human Sciences Option
Unschooled Taounate
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