Olha Semchenko
Toronto,ON
Summary
Dynamic professional with a proven track record in guest relations management and relationship building, honed across roles at Oceania Cruises Inc. and other leading companies. Excelled in enhancing dining experiences through expert menu presentation and effective team supervision, significantly improving customer satisfaction. Skilled in both high-volume dining environments and detailed complaint handling, demonstrating a unique blend of hospitality service expertise and decision-making abilities.
Overview
13
13
years of professional experience
Work History
Head Waiter
Oceania Cruises Inc.
07.2021 - Current
Provide services to guests of restaurant
Sails and Credit Manager
Blago Shop
10.2018 - 05.2021
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Improved credit risk management by implementing effective underwriting policies and procedures.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
Translator and Interpreter
Together Agency
09.2016 - 10.2018
- Translated documents from Language to Language.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
Restaurant Waiter
Princess Cruise Lines Ltd.
07.2014 - 09.2016
Provide food service to guests
Restaurant Waiter
Panorama Lounge
05.2011 - 07.2014
Provide services to guests of restaurant
Education
Master Of Economy - Finance
Kharkiv Humanitarian University “N U A”
Ukraine 05.2014
Skills
- High-volume dining
- Menu presentation
- Guest Relations Management
- Menu Memorization
- Dining area maintenance
- Team Supervision
- Relationship Management
- Table Setting
- Complaint Handling
- Sales Techniques
- Fine-dining expertise
- Plates presentation
- Customer Service Management
- Safe Food Handling
- Compliance standards
- Guest Relations
- Event Planning
- Cash Handling
- Daily specials memorization
- Conflict Management
- Guest service
- Order Accuracy
- Reservation handling
- Order Taking
- Accurate money handling
- Service prioritization
- Front-of-house display creation
- Regulatory Compliance
- Item promotion
- Food station setup
- Basic accounting
- POS System Operation
- Restaurant software
- Quality Control
- Table Bussing
- Food assembly
- Food safety understanding
- Food Preparation
- Bar terminology
- Food and beverage pairings
- Food inspection
- Upselling techniques
- Bill computation
- Special diets understanding
- Staff Training
- Warm and Friendly
- Team Player
- Sales expertise
- Relationship Building
- Beverage Preparation
- Cleaning and sanitizing
- Food handling
- Food Safety Standards
- Food and Beverage Service
- Team Leadership
- Workflow Coordination
- Order Management
- Hospitality service expertise
- Decision-Making
- Upselling
- Order delivery practices
- Food Preparation and Safety
- Food sales and promotion
- Hospitality best practices
- Time Management
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Italian
Elementary
Spanish
Elementary
Certification
SMART SERVE
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Head Waiter
Oceania Cruises Inc.
07.2021 - Current
Sails and Credit Manager
Blago Shop
10.2018 - 05.2021
Translator and Interpreter
Together Agency
09.2016 - 10.2018
Restaurant Waiter
Princess Cruise Lines Ltd.
07.2014 - 09.2016
Restaurant Waiter
Panorama Lounge
05.2011 - 07.2014
Master Of Economy - Finance
Kharkiv Humanitarian University “N U A”
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