Summary
Overview
Work History
Education
Skills
Certification
volunteer work
languages
Timeline
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Yassine Ait Oulhakem

Ottawa,ON

Summary

Motivated and result-oriented economics student, looking to expand on my solid trilingual customer service experience where I can bring my excellent time management and teamwork abilities to solve the customer’s problems. Values mentorship and continuously seeks opportunities to learn, grow and expand knowledge.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Carrefour Market, LabelVie Group
09.2022 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Sales Associate

Marjane Holding
02.2021 - 07.2021
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor of Science - Public Administration

University of Ottawa
Ottawa, ON

Skills

  • Verbal Communication
  • Customer Service
  • Product Guidance
  • Listening Skills
  • Teamwork and Collaboration
  • Speaking Clearly
  • Sales and Marketing
  • Checking Inventories
  • Verbal and Written Communication
  • Negotiation Tactics
  • Time Management

Certification

Obtained the TCF (Test de Connaissance du Francais) French proficiency certificate from the French institute.

volunteer work

Association Marocaine pour le Soutien d’Orphelin (AMSO), Casablanca/Morocco  — Volunteer June 2020/August 2022
  • Worked as a team to cooperate and help the multiple Orphan families, therefore ensuring Orphan satisfaction
  • Organizing Soccer Leagues for Orphan
  • Distribute donates to Orphan

languages

  • Arabic (negative language)
  • French (Full professional)
  • English (intermediate)

Timeline

Sales Associate

Carrefour Market, LabelVie Group
09.2022 - 05.2023

Sales Associate

Marjane Holding
02.2021 - 07.2021

Bachelor of Science - Public Administration

University of Ottawa

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Yassine Ait Oulhakem