Rebecca Wilton

• Maintained records related to sales, returns and inventory availability.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
• Provided positive first impressions to welcome existing, new and potential customers.
• Answered customer questions about sizing, accessories and merchandise care.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Solved customer challenges by offering relevant products and services.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.

• Responded to customer requests for products, services and company information.
• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Processed customer adjustments to maintain financial accounts.
• Recommended products to customers, thoroughly explaining details.
• Recorded account information to open new customer accounts.
• Promoted available products and services to customers during service, account management and order calls.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Maintained up-to-date knowledge of product and service changes.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Communicated professionally with colleagues, freelancers and clients.
• Responded proactively and positively to rapid change.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Promptly responded to inquiries and requests from prospective customers.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Delivered prompt service to prioritize customer needs.
• Managed timely and effective replacement of damaged or missing products.
• Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

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• Assisted customer by locating items, processing payments and carrying out heavy purchases.
• Simplified shipping and receiving processes for improved workflow.
• Consistently lifted materials weighing as much as 50 pounds.
• Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Operated RF scanners to track merchandise and verify contents of containers.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
• Performed inventory counts and stocked merchandise.
• Promoted sales by merchandising products, completing recovery tasks and updating signage for special promotions.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
• Planned and implemented special events to bring in new customers and drive product sales.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

• Provided clerical support, addressing routine and special requirements.
• Interacted with customers by phone, email or in-person to provide information.
• Executed record filing system to improve document organization and management.
• Drafted common document templates to reduce time spent creating documents from scratch.
• Completed clerical tasks such as filing, copying and distributing mail.
• Informed and supported business leaders through consistent communication and administrative support duties.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Arranged meetings and coordinated resources for use by attendees.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

• Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
• Reduced customer wait times by quickly operating customer window and sales register.
• Performed shift change tasks each day to keep store neat and running smoothly.
• Promptly resolved customer complaints, escalating major issues to supervisor.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Collaborated with team members to quickly fill large orders and serve large parties.
• Suggested complementary items to orders to boost sales.
• Made change and returned correct cash and coin to patrons.
• Provided support to crew members, facilitating quick food preparation and delivery.
• Greeted customers promptly and took orders to keep flow of traffic moving.
• Processed orders on POS system and accepted cash and charge payments.
• Assisted with preparing salads and cold food items.
• Accurately operated cash register to process customer payments.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
• Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.