Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yasser Alhasani

Windsor ,Ontario

Summary

Dynamic Customer Support Executive with a proven track record at 313 Convenience, excelling in complaint handling and problem resolution. Leveraged CRM software to enhance customer satisfaction and streamline interactions. Skilled in team building and training, contributing to improved service quality and operational efficiency. Committed to delivering exceptional customer experiences.

Overview

2
2
years of professional experience

Work History

Construction Worker

Alico
07.2024 - 04.2025
  • Operated heavy machinery to complete construction tasks safely and efficiently.
  • Assisted in interpreting blueprints and project plans for accurate execution.
  • Maintained tools and equipment to ensure optimal functionality and safety standards.
  • Collaborated with team members to achieve project milestones within deadlines.

Customer Support Executive

313 Convenience
06.2023 - 07.2024
  • Assisted customers with inquiries, providing timely and accurate information to enhance satisfaction.
  • Resolved customer complaints by identifying issues and coordinating effective solutions.
  • Utilized CRM software to track customer interactions and maintain detailed records.
  • Learned product features and services to offer informed support during customer interactions.

Education

Electrical Engineering

St Clair College
Windsor, ON

Skills

  • Complaint handling
  • Front-end supervision
  • Language fluency
  • Quality control
  • Order fulfillment
  • Sales improvement
  • Team building and training
  • Cost reduction strategies
  • Customer service
  • Problem resolution
  • Computer skills
  • Store maintenance

Languages

English
Full Professional

Timeline

Construction Worker

Alico
07.2024 - 04.2025

Customer Support Executive

313 Convenience
06.2023 - 07.2024

Electrical Engineering

St Clair College

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Yasser Alhasani