Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yasmin Kostiukova

Vaughan,ON

Summary

Skilled in customer service and active listening, I excel in high-stress situations, enhancing customer loyalty for companies. My expertise in customer assistance and time management, alongside a strong work ethic, has significantly improved customer satisfaction. Achieving results through effective communication and integrity, I've fostered repeat business and resolved complaints with professionalism.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Pestend
329 Millway Ave Unit A, Concord, ON L4K 4T3
10.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier

Kajun Chicken
4351 Kingston Rd, Scarborough, ON M1E 2M9
05.2023 - 10.2023
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Cashier

Popeyes Chicken
820 Kingston Rd, Pickering, ON L1V 1A9
01.2023 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Bachelor of Arts - Mass Communication

Mass Communication And Media Studies
GIFT University, Pakistan
10-2022

High School Diploma -

Punjab College For Women
55CW+P3G, Chatha Colony Civil Lines, Grw, Pakistan
04-2019

Skills

  • Customer service
  • Customer assistance
  • Active listening
  • Work ethic and integrity
  • Time management skills
  • Written and verbal communication
  • Customer satisfaction measurement

Languages

English
Full Professional

Timeline

Customer Service Representative

Pestend
10.2023 - Current

Cashier

Kajun Chicken
05.2023 - 10.2023

Cashier

Popeyes Chicken
01.2023 - 05.2023

Bachelor of Arts - Mass Communication

Mass Communication And Media Studies

High School Diploma -

Punjab College For Women
Yasmin Kostiukova