Yasmin Enain
Summary
Dynamic Licensed Medical Aesthetician with a strong work ethic and exceptional customer service skills, honed at Crystal Med Spa. Proven ability to solve complex client issues while maintaining meticulous attention to detail. Adept at enhancing client satisfaction through innovative treatment solutions and personalized care.
Overview
22
22
years of professional experience
Work History
Licensed Medical Aesthetician
Crystal Med Spa
06.2019 - 12.2024
- Performed thorough skin assessments, enabling tailored treatment plans for each individual''s needs.
- Utilized advanced technology and techniques to deliver effective non-surgical aesthetic procedures.
- Streamlined appointment scheduling process, resulting in increased efficiency and higher booking rates.
- Welcomed clients arriving for appointments.
- Fostered friendly, warm, and exceptional customer experience.
Assistant Manager
Digital Shops
04.2012 - 05.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Licensed Medical Aesthetician
Soliel Med Spa
06.2009 - 03.2012
- Performed thorough skin assessments, enabling tailored treatment plans for each individual''s needs.
- Mentored junior aestheticians in best practices and technique application, resulting in improved team performance overall.
- Attended professional development workshops regularly to stay informed on industry best practices, enhancing client experiences as a result.
Licensed Medical Aesthetician
Wellsprings Medical
07.2006 - 05.2008
- Welcomed clients arriving for appointments.
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Analyzed skin condition and made appropriate product recommendations.
- Maintained a clean, hygienic, and safe environment for clients by adhering to strict sanitation guidelines and protocols.
Technical Support Representative
Stream International - HP SUPPORT CENTER
06.2004 - 06.2005
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed high levels of call flow and responded to technical support needs.
Office Assistant
First Accounting
02.2003 - 05.2004
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
Diploma - Laser Hair Removal And Advanced Medical Aesthetics
Wellsprings College
Richmondhill ON01-2006
Diploma - Hotel Restaurant And Casino Management
Westervelt College
London ON01-2003
Britain Institute Of Esthetics And Electrolysis
Mississauga, ON01-2002
Visual Arts
Brescia University College
London, ON01-2000
High School Diploma -
Dar Al Tarbia Al Hadetha
Saudi Arabia01-1998
Skills
- Strong Work Ethic
- Customer Service
- Problem-Solving
- Attention to Detail
Timeline
Licensed Medical Aesthetician
Crystal Med Spa
06.2019 - 12.2024
Assistant Manager
Digital Shops
04.2012 - 05.2019
Licensed Medical Aesthetician
Soliel Med Spa
06.2009 - 03.2012
Licensed Medical Aesthetician
Wellsprings Medical
07.2006 - 05.2008
Technical Support Representative
Stream International - HP SUPPORT CENTER
06.2004 - 06.2005
Office Assistant
First Accounting
02.2003 - 05.2004
Diploma - Laser Hair Removal And Advanced Medical Aesthetics
Wellsprings College
Diploma - Hotel Restaurant And Casino Management
Westervelt College
Britain Institute Of Esthetics And Electrolysis
Visual Arts
Brescia University College
High School Diploma -
Dar Al Tarbia Al Hadetha
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