Gretell Arjona

· Responsible for the operations of the brow bars within The Amazing Brentwood and Pacific Center, including booking appointments and providing superior customer service in wax application for brows and educating customers about the different products the brand sells.

· Led and supported different events with Sephora cast to educate the customers about Benefit products.

· Supporting new staff, providing the technical skills set and other tools to equip them with success and keep the standards at the brow bar.

· Helped increase the number of customers at Brentwood’s Brow Bar, achieving 46% conversion and 133% in sales for November.

· Consistently met or exceeded the goals in terms of sales and customer service.

• Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
• Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
• Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
• Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.

• Supported loss prevention goals by monitoring shopper behavior.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Answered questions about store policies and addressed customer concerns.
• Informed customers of current store promotions to encourage additional sales purchases.
• Folded and arranged merchandise in attractive displays to drive sales.

• Greeted guests, promoted specials and took orders.
• Executed sandwich artistry duties with very low occurrence of errors.
• Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.

• Provided high-end makeup & hair services for weddings, studio sessions, and social events, proficient with Air brush and conventional makeup.
• Organized and instructed 20+ Professional Makeup Workshops across Mexico.
• Freelanced for services within Queretaro and San Miguel de Allende most recognized hotels and boutiques such as: Rosewood, La Puertecita, Matilda, Sierra Nevada and Hilo Rojo among others.

Led and participated in workplace audits and investigations of safety concerns, incidents and accidents.

• Participated in workplace inspections to ensure that equipment, materials and production processes do not present a safety or health hazard to employees.
• Handled sensitive and confidential information with discretion, maintaining strict confidentiality protocols.
• Prepared reports and presentations to communicate different KPIs and metrics within the operations of the water treatment plant within the petrochemical complex.
• Provide training to employers, and employees on issues of workplace safety and actively enforced

• Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
• Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
• Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
• Scheduled onsite and offsite makeup appointments for clientele.
• Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
• Applied makeup in accordance with clothing style.