Overview
Work History
Education
Skills
Languages
Timeline
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YASMIN ALSHURAFA

Toronto,ON

Overview

4
4
years of professional experience

Work History

Intern at Art of Guitar and The Shocase Network

Nisreen Shocair
07.2024 - 08.2024
  • Sorted and organized files, spreadsheets, and reports.
  • Learned about cost shifting from fixed to flexible - improving five star promises and efficiently saving business funds
  • Helped aid language barriers through translating Arabic to English, and English to Arabic
  • Evaluated customer needs and feedback to drive product and service improvements : worked with NPS scores, 360 feedbacks and KPI's that I prepared agencies for at the end of each day.
  • Gained hands on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Worked closely with head of Namshi customer care, CAFU and its launch in Canada and the Middle East, MBC and live shopping, as well as the Crystal Call Centre, running large telecom devices to better improve customer care.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.

Retail Sales Associate

Buisness
06.2023 - 09.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.

Decor Manager at Taste of the Middle East Toronto

Hamsa Farhat
05.2022 - 08.2023
  • Assigned tasks to associates to fit skill levels and maximize team performance
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Prepared and designed decor for the festival through collaborating with various companies
  • Selected furniture, light fixtures and accessories to create a unique and fitting aura to the festival in order to fulfill the vision
  • Maximized performance by monitoring daily activities and mentoring team members.

Volunteer

Bagohappiness
07.2021 - 08.2021
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Volunteer

School Administrated
11.2020 - 11.2020
  • Built a sustainable home for a family who lost their due to the effects of climate change.
  • Led different groups and took on a leadership role teaching incoming volunteers how to do certain tasks.
  • Taught me basic engineering tasks such as building, sowing, measuring, drilling and designing skills
  • Built a sense of leadership, patience and resilience with myself and others.

Education

Bachelor of Arts - Majoring in Political Science And Human Geography

University of Toronto
06.2026

Skills

  • Communication and Interpersonal Skills
  • Empathic Attitude
  • Creative Problem Solving & Decision Making When Dealing With Customer Issues
  • Design Visualization
  • Respectful and Patient
  • Fast Learner
  • Project Management
  • Social Media

Languages

English
Native or Bilingual
Arabic
Professional Working

Timeline

Intern at Art of Guitar and The Shocase Network

Nisreen Shocair
07.2024 - 08.2024

Retail Sales Associate

Buisness
06.2023 - 09.2023

Decor Manager at Taste of the Middle East Toronto

Hamsa Farhat
05.2022 - 08.2023

Volunteer

Bagohappiness
07.2021 - 08.2021

Volunteer

School Administrated
11.2020 - 11.2020

Bachelor of Arts - Majoring in Political Science And Human Geography

University of Toronto

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YASMIN ALSHURAFA