Yasmin Ahmed
Ottawa,ON
Summary
Accomplished Electronics Sales Supervisor, adept in operations management and staff mentoring. Spearheaded process improvements, boosting team productivity and customer satisfaction. Excelled in project management and analytical thinking, achieving key sales targets and fostering a high-performance team culture.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Electronics Sales Supervisor
OSL Retail Services
09.2022 - 06.2024
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Efficiently managed team member schedules, ensuring optimal staffing levels while addressing payroll, absenteeism, and vacation requests.
- Collaborated with the shared-services manager to define and uphold key business objectives within the department, including sales targets, customer experience goals, and compliance with contractual and legal obligations.
- Assisted in the planning of promotional events, leading to increased foot traffic and boosted sales figures.
- Analyzed customer feedback data to identify areas of improvement in service delivery, driving higher retention rates.
- Developed comprehensive sales reports for management, allowing for informed decision-making.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Team Leader/Sales Associate
OSL Retail Services
10.2021 - 09.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Met and exceeded all key business objectives including daily sales target and customer experience.
Team Leader
Future Fitness World
07.2020 - 10.2020
- Managed office administration tasks, including effectively resolving client issues and conducting follow-up calls with both existing and prospective clients.
- Supervised trainers to ensure their adherence to daily tasks, managed calendars and client bookings, facilitated achievement of monthly sales targets, and facilitated the closure of existing sales.
- Spearheaded sales strategies, conducted comprehensive sales training sessions, and organized team-building meetings to foster a cohesive and high-performing sales team.
- Oversaw social media channels, including Instagram and Facebook, ensuring consistent daily updates of engaging content to maintain a strong online presence and audience engagement.
Education
Graduate Diploma - Business Analysis
Fanshawe College of Applied Arts And Technology
London, ON06.2021
Bachelor of Science - Management Information System
University of Wollongong
Dubai, UAE06.2019
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Inventory Control
- Complex Problem-Solving
- Operations Management
- Process Improvement
- Project Management
- Analytical Thinking
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Tagalog
Native or Bilingual
Certification
- Power BI Data Analyst Associate Certification – Microsoft.
Timeline
Electronics Sales Supervisor
OSL Retail Services
09.2022 - 06.2024
Team Leader/Sales Associate
OSL Retail Services
10.2021 - 09.2022
Team Leader
Future Fitness World
07.2020 - 10.2020
Graduate Diploma - Business Analysis
Fanshawe College of Applied Arts And Technology
Bachelor of Science - Management Information System
University of Wollongong
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