Yasmeen Kaur
Brampton,ON
Summary
Proven leader in healthcare administration, adept at multi-line phone operations and inter-office communication, significantly improved patient care at Urgent Care Centre. Excelled in charting, clinical documentation, and appointment coordination. Skilled in managing diverse teams, demonstrated at Jet Airways, enhancing customer service and safety protocols.
Overview
6
6
years of professional experience
Work History
Medical Administrative Assistant-Site Supervisor
Urgent Care Centre
Etobicoke, Ontario
09.2021 - Current
- Scheduled patient appointments, accounting for physician availability and optimal patient loads.
- Submitted diagnosis and procedure codes for insurance companies.
- Coordinated meetings between physicians and other healthcare professionals.
- Processed incoming mail such as invoices, payments and correspondence.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Maintained a filing system for patient records and physician orders.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Conducted patient intake interviews to collect medical information and insurance details.
- Provided administrative support to clinical staff as needed.
Cabin Crew Member
Jet Airways
Mumbai, Maharashtra
04.2015 - 10.2019
- Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
- Managed passenger manifests, including verifying identities of travelers against passports or other documents.
- Enforced FAA and airline rules with passengers in business, economy and first class.
- Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
- Communicated effectively with customers using English language skills.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York, None03-2022
Skills
- Multi-line phone operations
- Charting and clinical documentation
- Inter-office communication
- 10-key proficiency
- Proficiency in medical management systems
- Appointment coordination
- Proficient in Accuro EMR
References
References available upon request.
Timeline
Medical Administrative Assistant-Site Supervisor
Urgent Care Centre
09.2021 - Current
Cabin Crew Member
Jet Airways
04.2015 - 10.2019
High School Diploma -
Seneca College of Applied Arts And Technology
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