Michelle Spigner

Santa Clara,CA

Summary

Dedicated professional with extensive experience in medical administration. Renowned for strong attention to detail and multitasking abilities, successfully enhancing patient intake processes and maintaining accurate health records. Prepared to contribute to operational excellence in a dynamic healthcare environment.

Overview

2027

years of professional experience

Work History

Medical Administrative Assistant / Medical Asst

Dignity Health Medical Foundation

Capitola, CA

09.2013 - Current

Managed patient scheduling, ensuring efficient use of resources and timely appointments.
Coordinated insurance verification processes to streamline patient intake and reduce delays.
Assisted in maintaining electronic health records, ensuring accuracy and compliance with regulations.
Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Verified insurance coverage to prepare for upcoming patient appointments.
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Adhered to strict HIPAA guidelines to protect patient privacy.
Obtained payments from patients and scanned identification and insurance cards.
Assisted with medical coding and billing tasks.
Trained new staff on office protocols and best practices for patient care.

Enumerator

U.S. Census Bureau

Grayson County, TX

2010 - 2010

Conducted surveys to collect accurate data on population demographics and housing characteristics.
Collaborated with team members to optimize survey methodologies and improve response rates.
Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.

Education

Certificate of Completion - Medical Receptionist / Medical Asst

Regional Occupational Program

Santa Cruz, CA

01-2002

High School Diploma -

Adrian C. Wilcox High School

Santa Clara, CA

06-1988

Skills

Patient care and confidentiality
HIPAA compliance
Patient demographics
Workflow coordination
Patient scheduling
Referral coordination
Multi-line phone systems
Mail distribution
Medical coding

Insurance verification mastery
Charting and clinical documentation
Multi-line phone operations
Phone and email etiquette
HIPAA regulations
Multitasking and organization
Attention to detail
Payment collection and processing
ICD-10 coding

Timeline