Yasmeen Eloueitti
Registered Veterinary Technician
Mississauga,ON
Summary
Hardworking, motivated and passionate RVT with experience, clinical skills and knowledge, ready to be an outstanding addition to the team.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Veterinary Practice Manager
Vet Circle
03.2024 - Current
- Oversee Inventory Management: Ensure proper stock levels of medical supplies, pharmaceuticals, and equipment. Manage relationships with suppliers, track inventory usage, and place orders to avoid shortages.
- Monitor Revenue and Billing: Oversee financial operations of the clinic, including pricing for services, billing processes, and monitoring income. Work with accounting teams to ensure proper financial reporting.
- Coordinate Scheduling: Manage appointment scheduling for veterinarians and clients, optimizing staff resources and minimizing wait times. Coordinate with other departments to ensure seamless patient care.
- Manage Timesheets and Payroll: Track staff hours, approve timesheets, and ensure accurate payroll processing. Ensure compliance with employment laws and stay within the clinic’s budget for labor costs.
- Client Issue Resolution: Handle client complaints and concerns, resolving issues promptly and professionally to maintain high levels of customer satisfaction and client retention.
- Staff Management and Conflict Resolution: Address staff performance issues, mediate disputes, and create an environment of effective communication. Ensure a positive and productive team atmosphere.
- Supervise Veterinary Technicians and Support Staff: Oversee daily operations of veterinary technicians, ensuring compliance with clinic protocols. Support staff in their roles and provide guidance when necessary.
- Recruitment, Onboarding, and Training: Manage the recruitment and hiring process for new staff, conduct interviews, and onboard new hires. Develop and implement ongoing training programs for staff in clinical and customer service areas.
- Mentorship for RVTs: Provide guidance and career development opportunities for Registered Veterinary Technicians (RVTs), helping them improve their skills and advance professionally within the practice.
- Accounting and Budgeting: Manage clinic expenses, including overhead costs, payroll, and supply orders. Prepare financial reports and analyze clinic spending to ensure budget compliance.
- Facility Management: Oversee the maintenance and cleanliness of the clinic, managing contracts with external vendors for services like cleaning and equipment maintenance. Ensure a safe and hygienic work environment.
- Emergency Management: Develop, implement, and train staff on emergency procedures, both for medical emergencies and operational disruptions. Ensure the team is prepared for any unexpected situations.
- Technology Oversight: Manage the clinic’s electronic medical records (EMR) system, appointment scheduling software, and other technological platforms, ensuring smooth integration and operation.
- Quality Control and Continuous Improvement: Implement procedures to monitor and improve the quality of patient care, operational efficiency, and staff performance. Lead initiatives to streamline clinic processes and improve client satisfaction.
- Human Resources Management: Perform HR duties such as handling employee relations, managing performance reviews, ensuring legal compliance, and handling disciplinary actions when necessary.
ER Registered Veterinary Technician
Central Toronto Veterinary Referral Clinic
03.2023 - 03.2024
- Experienced with CornerStone and Instinct software
- Performed several minor procedures while monitoring vital signs and managed postoperative care
- Triaged incoming patients to determine treatment needs and urgency of care
- Skilled and experienced with emergency drug doses and emergency resuscitation
ER Registered Veterinary Technician
Toronto Animal Health Partners
05.2019 - 03.2023
- Experienced with the signs, symptoms and treatment for GDV's, hemoabdomen's, pyometras, toxin ingestion, CHF, epileptic patients, urethral obstruction, dystocia and more
- Experienced in proper placement of catheters and tubes such as IVs, nasogastric tubes, nasal oxygen lines, urinary catheters for both male and female canines and felines
- Familiar with drug doses and set-ups for CRIs such as dextrose, valium, fentanyl, ketamine, calcium gluconate, insulin and more
Veterinary Technician
Campus Estates Animal Hospital
11.2018 - 03.2019
- Routinely performed shift work, monitored and cared for hospitalized patients while completing outpatient procedures such as laceration repairs, radiographs, blood work, emesis for foreign material ingestion and many more
- Accurately assessed vitals, compounded and administered medications, sedated and performed x-rays for exotics such as reptiles, guinea pigs, rabbits, ferrets, rats, chinchillas and more
- Anesthetized and monitored as the lead anesthetist in several procedures such as orchiectomies, ovariohysterectomies, cryptorchidectomies, cystectomies, gastropexies, limb amputations and many laparoscopic procedures
- Performed minor procedures such as molar and incisor trims on rabbits, guinea pigs, chinchillas, and hamsters along with extended dentals for tooth extractions and cleanings
- Preformed pharmacy shifts filling prescriptions, assisting the veterinarian with appointments, completing digital x-rays, administering treatments, going over medications with clients and discharging hospitalized patients.
Education
Associate Diploma - Veterinary Technology
University of Guelph - Ridgetown Campus
Ridgetown, ON 09.2016 - 06.2018
Skills
Accurately assess vitals and clinical signs to determine treatment needs and urgency of care
Highly friendly and people oriented, works well independently and as a dedicated team member
Familiar with emergency drug doses, CRI's and performing emergency resuscitation
Ability to learn different techniques quickly, memorize procedures, and follow protocols
Trained and certified in RECOVER initiative BLS & ALS
Timeline
Veterinary Practice Manager
Vet Circle
03.2024 - Current
ER Registered Veterinary Technician
Central Toronto Veterinary Referral Clinic
03.2023 - 03.2024
ER Registered Veterinary Technician
Toronto Animal Health Partners
05.2019 - 03.2023
Veterinary Technician
Campus Estates Animal Hospital
11.2018 - 03.2019
Associate Diploma - Veterinary Technology
University of Guelph - Ridgetown Campus
09.2016 - 06.2018
Similar Profiles
Brooke SouthwellBrooke Southwell
Practice Manager at Mobile Vet Newcastle/Mobile Vet Central CoastPractice Manager at Mobile Vet Newcastle/Mobile Vet Central Coast
Cameron R. KellyCameron R. Kelly
Veterinary Technician at Affordable Vet CareVeterinary Technician at Affordable Vet Care
Jacynta MorleyJacynta Morley
Vet Nurse at West Coast Vet HospitalVet Nurse at West Coast Vet Hospital