Summary
Overview
Work History
Education
Skills
Certification
Placements
Timeline
Generic

PIERRE SELWANES

Registered Nurse & Optician
Kingston,ON

Summary

Dedicated and compassionate Registered Nurse (RN) with a progressive career history in direct patient care, triage, and care coordination in a fast-paced environment. Demonstrated ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Builds strong relationships with patients and families through empathetic communication, a respectful attitude, and excellent customer service. Developed skills in customer service and technical precision in a clinical setting. Seeking to transition into a new field. Experienced in providing tailored solutions and attention to detail for customer satisfaction. Ready to leverage analytical and interpersonal skills in a different professional environment. Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence.

Overview

17
17
years of professional experience
7
7
years of post-secondary education
10
10
Certifications
2
2
Languages

Work History

Optician

Pearle Vision
04.2023 - Current
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Confirmed quality control standards were met for all eyewear and contact lenses.
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Contributed to significant increase in repeat business by establishing loyal customer base through exceptional service and follow-up care.
  • Tailored eyewear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.
  • Provided comprehensive eye health and care education to customers, enhancing their understanding and appreciation of proper eye care.

Optician

Visionary Eyecare
08.2018 - 08.2019
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.

Ophthalmic Technician

Eye Physicians of Central Florida
01.2016 - 01.2018
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Measured and recorded visual acuity and color vision testing.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
  • Maintained up-to-date knowledge of advancements in ophthalmic technology, ensuring clinic's practices were current and effective.
  • Ensured accuracy in diagnostic measurements by regularly calibrating ophthalmic instruments according to manufacturer guidelines.
  • Skillfully performed tonometry tests to measure intraocular pressure, assisting in the early detection of glaucoma.
  • Reduced patient anxiety, explaining eye care procedures and answering questions with empathy and clarity.
  • Contributed to the success of eye surgeries by preparing patients and ensuring proper pre-operative procedures were followed.
  • Educated patients on proper contact lens use and care to minimize complications like infections or corneal damage.
  • Provided timely follow-up care for post-operative patients, ensuring successful recovery and addressing any complications promptly.
  • Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.

Optician

Delta Optical
01.2014 - 12.2016
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Learned new catalog of items to present current options to patients.
  • Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
  • Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
  • Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Reduced wait times for eyewear adjustments and pickups by implementing efficient workflow in service area.

Store Manager & Optician

Macy’s Optical
01.2013 - 12.2013
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Supervised guests at front counter, answering questions regarding products.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Optician/Lab Manager

Doctor’s Vision Works
06.2011 - 12.2012
  • Managed optical lab operations, ensuring timely completion of orders and high-quality results.
  • Reduced waste and optimized resource use through careful monitoring of inventory levels and supply ordering.
  • Improved laboratory efficiency by implementing new optical production processes and equipment.
  • Kept up-to-date on industry advancements, integrating new technologies into laboratory processes when appropriate.
  • Prevented production delays by maintaining optimal equipment functionality through preventative maintenance schedules.
  • Implemented quality assurance measures, resulting in a significant decrease in product defects and returns.
  • Streamlined the order fulfillment process, leading to faster turnaround times for customers.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
  • Explained prescriptions, optical terminology and products to customers.
  • Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
  • Collaborated with store manager to plan staff schedules and determine hiring needs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Student Optician

Zellers Vision Center
09.2008 - 06.2011
  • Adjusted eyewear frames for proper fit, ensuring customer satisfaction and reducing the need for future adjustments.
  • Performed accurate measurements for eyewear fitting, ensuring optimal comfort and functionality for clients.
  • Emphasized client satisfaction, cultivating a welcoming atmosphere by greeting customers warmly and engaging in meaningful conversations.
  • Optimized workflow within the practice by taking initiative in implementing new organizational strategies.
  • Developed strong relationships with clients, fostering loyalty and repeat business through attentive service.
  • Took measurements such as pupillary distance, ocular center and segment heights.
  • Completed both warranty and non-warranty frame repairs for customers.
  • Read and filled prescriptions for eyeglasses and contact lenses.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.

Education

Bachelor of Science - BScN

St. Lawrence College
09.2019 - 04.2025

Some College (No Degree) - Opticianry

Seneca College of Applied Arts And Technology
09.2008 - 07.2010

Skills

  • Team Leadership & Collaboration: Proven ability to lead teams while working collaboratively in fast-paced environments to achieve organizational goals

  • Effective Communication: Strong interpersonal and communication skills, including the ability to present complex information clearly and concisely to diverse audiences

  • Documentation & Computer Proficiency: Skilled in maintaining accurate documentation, utilizing advanced computer and software applications for efficient data management

  • Self-Motivation & Initiative: Capable of working independently with a proactive, action-oriented approach to problem-solving and decision-making

  • Critical Thinking & Decision-Making: Excellent analytical skills, with the ability to assess situations and make informed, timely decisions in high-pressure settings

  • Time Management & Organizational Skills: Exceptional ability to prioritize tasks, manage time effectively, and maintain organizational efficiency

  • Conflict Resolution & De-escalation: Proficient in resolving conflicts and employing de-escalation techniques to maintain positive working relationships and ensure patient safety

  • Dependability & Attendance: Demonstrates consistent attendance and punctuality, with a strong commitment to fulfilling responsibilities and meeting deadlines

  • Patient Education & Health Promotion: Expertise in providing patient education and teaching, empowering individuals with the knowledge to manage their health effectively

  • Medication & IV Administration: Skilled in administering medications and IV therapy, ensuring safe and effective treatment protocols are followed

  • Patient Confidentiality & Clinical Documentation: Committed to maintaining patient confidentiality while ensuring accurate and thorough clinical documentation in compliance with healthcare standards

  • Physical & Health Assessments: Proficient in conducting comprehensive physical and health assessments to determine patient needs and provide effective care planning

  • Medical Terminology & Documentation: Strong understanding of medical terminology, with experience applying it in clinical documentation to ensure clear communication and proper record-keeping

  • Psychiatric Nursing & De-escalation: Knowledgeable in psychiatric nursing and skilled in de-escalation techniques to manage challenging patient behaviors and ensure safety

  • Patient Counseling & Active Listening: Adept at providing patient counseling with a focus on active listening to address concerns, improve patient outcomes, and build trust

  • Teamwork & Case Management: Collaborative team player with experience in case management, ensuring comprehensive care through coordination with multidisciplinary teams

  • Dementia Care & Patient Counseling: Specialized in providing compassionate dementia care, while offering counseling and support to patients and their families

  • Communication & Patient Interaction: Exceptional communication skills, including clear and empathetic patient interactions, ensuring understanding and fostering a supportive care environment

  • Attention to Detail & Vital Signs Monitoring: Strong attention to detail, with expertise in accurately monitoring and interpreting vital signs to ensure patient well-being

  • Chronic Disease Management & Health Assessment: Proficient in managing chronic diseases and conducting health assessments to develop personalized care plans for long-term patient health

  • Urgent Care & Physical Assessments: Experience in urgent care settings, performing physical assessments to quickly identify and address patient needs

Microsoft Office & Clinical Documentation: Highly proficient in Microsoft Office suite and skilled in utilizing it for effective clinical documentation and administrative tasks

Certification

Certified Seizure Training

Placements

  • Belleville General Hospital, Belleville, Ontario, - PACU & Operation Room 2024- Present
  • Forensic Treatment Unit (FTU), Brockville, Ontario,- Mental Health Nursing 2023
  • Brockville General Hospital, Brockville, Ontario, - Med Surg 2021-2023
  • Kingston General Hospital, Kingston, Ontario, - Orthopedics, Medicine, Oncology, Cardiac 2020-2021
  • Providence Care Hospital - Kingston, Ontario, Specialized Geriatrics/Complex Care/Palliative 2019

Timeline

Optician

Pearle Vision
04.2023 - Current

Bachelor of Science - BScN

St. Lawrence College
09.2019 - 04.2025

Optician

Visionary Eyecare
08.2018 - 08.2019

Ophthalmic Technician

Eye Physicians of Central Florida
01.2016 - 01.2018

Optician

Delta Optical
01.2014 - 12.2016

Store Manager & Optician

Macy’s Optical
01.2013 - 12.2013

Optician/Lab Manager

Doctor’s Vision Works
06.2011 - 12.2012

Student Optician

Zellers Vision Center
09.2008 - 06.2011

Some College (No Degree) - Opticianry

Seneca College of Applied Arts And Technology
09.2008 - 07.2010
PIERRE SELWANESRegistered Nurse & Optician