Yashvi Sethi
Surrey,BC
Summary
Accomplished Customer Service Representative and Server with a proven track record at Walmart and The Indian Club, enhancing customer loyalty through exceptional problem-solving and active listening skills. Expert in computer proficiency and payment processing, consistently delivering results by prioritizing customer satisfaction and team collaboration.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Walmart
05.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
The Indian Club
01.2023 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Tasty Indian Bistro
09.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Certificate - Medical Office Assistant
Kootaney Columbia College
Surrey 12.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Payment Processing
Languages
English
Professional Working
Timeline
Customer Service Representative
Walmart
05.2023 - 06.2024
Server
The Indian Club
01.2023 - 06.2023
Server
Tasty Indian Bistro
09.2022 - 01.2023
Certificate - Medical Office Assistant
Kootaney Columbia College
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