Yashveeraj Chulai
York,Ontario
Summary
Experienced Banking Officer with over three years of expertise in managing bank operations, ensuring compliance with regulations, and delivering exceptional customer service. Proficient in developing client relationships and offering tailored banking solutions to meet individual and corporate needs. Adept at driving sales of banking products through effective communication and negotiation skills.
Overview
6
6
years of professional experience
Work History
Bilingual International Banking Officer
ABC Banking Corporation LTD
Mauritius
07.2022 - 12.2023
- Worked with Management Company and internal / external stakeholders and other departments to facilitate communication and deliver personalized solutions to customers
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
- Created and maintained databases to track customer discussions and preferences for accurate, updated records
- Evaluated client financial positions and identified most appropriate banking products
- Opened, closed, and updated accounts for customers
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud
- Educated customers on features and benefits of banking products and services
- Developed and maintained strong customer relationships, providing exceptional service and advice
- Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers
- Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability
Bilingual Customer Refresh Officer
ABSA Bank Mauritius Limited
Mauritius
07.2021 - 06.2022
- Conducted KYC formality reports on accounts and transactions
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review
- Offered internal support for audit, compliance and reporting activities
- Determined customer risk ratings based on analysis and research findings
- Facilitated communication with onboarding team to gather information and onboarding documentation
- Conducted thorough reviews for high risk clients based on stratified risk level guidelines
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements
- Reviewed new prospect KYC documents to meet requirements and determine business model risk
Retail Sales Associate
CITY CRAFTS LTD
Mauritius
02.2018 - 06.2021
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Greeted customers and helped with product questions, selections, and purchases
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
Customer Service Officer (Seasonal)
Cim Finance Ltd
Mauritius
12.2017 - 02.2018
- Responded to customer requests for products, services, and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Submitted loan applications to underwriter for verification and recommendations
- Advised clients on mortgage, education and personal loans
- Preparation and follow up on all application and agreement such as credit, loan, credit card application
Education
TAFE Diploma in Business -
South Metropolitan TAFE
Mauritius07.2020
TAFE Certificate IV in Business, Certificate III in Business (July 2019) -
South Metropolitan TAFE
Mauritius12.2019
Skills
- Financial Planning
- Relationship Building
- Product Sales & Cross-Selling
- Business Development
- Banking regulations
- Administration strength
Languages
Languages: English, , French (Native / Bilingual)
First Language
Timeline
Bilingual International Banking Officer
ABC Banking Corporation LTD
07.2022 - 12.2023
Bilingual Customer Refresh Officer
ABSA Bank Mauritius Limited
07.2021 - 06.2022
Retail Sales Associate
CITY CRAFTS LTD
02.2018 - 06.2021
Customer Service Officer (Seasonal)
Cim Finance Ltd
12.2017 - 02.2018
TAFE Diploma in Business -
South Metropolitan TAFE
TAFE Certificate IV in Business, Certificate III in Business (July 2019) -
South Metropolitan TAFE
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