Yashveer Singh
Canada
Summary
Dedicated and self-motivated individual seeking a position that allows for the application of organizational skills and personal growth, while contributing effectively to team success.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Pizza Hut
04.2023 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
Education
Diploma - Tourism and Hospitality Management
George Brown College
Secondary Education - Arts
Central Board of Secondary Education
Skills
- Excellent communication and interpersonal skills
- Strong self-motivation and initiative
- Quick learner with a proactive approach
- Adaptable and ready to take on new challenges
- Committed to delivering exceptional customer service
- Customer satisfaction measurement
Languages
Punjabi
Hindi
Full Professional
English
Full Professional
Certification
- First Aid Certification
- CPR/AED Certification
- Smart Serve
Timeline
Customer Service Representative
Pizza Hut
04.2023 - 07.2024
Secondary Education - Arts
Central Board of Secondary Education
Diploma - Tourism and Hospitality Management
George Brown College
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