Yashna Jain

• Managing the store by customer service skills to help boost the store sales
• Triangle Mastercard salesperson in store
• Increasing credit card sales for Canadian tire is my primary role
• Handles multiple responsibilities simultaneously by opening or closing the store
• Duties include processing online orders in the time limit, managing stolen merchandise by sending reports to loss prevention team
• Managing the store sales of master card and cashing out customers for regular sales and vouchers bought from their company
• Effectively managed the keyholder responsibility by ensuring the store keys and codes are properly safeguarded

• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Streamlined daily operations by identifying needs and preempting challenges.
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Oversaw and organized both electronic and paper-based filing systems to ensure critical documents were readily available.
• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.

•I was a motivated and dynamic sales expert who was responsible for driving sales growth while providing exceptional customer service at the kiosk.

• I was helping the team improve their sales at the kiosk and trained them in implementing engagement strategy with customers.

•maintained a clean and organized kiosk environment, ensuring optimal customer experience.

• understanding all the financial plans of TD bank and explaining to the customers while booking appointments with great persuasion.

• Search an online database for customers and introduce them to our company
• Calling up clients and writing down their requirements and follow up
• Coordinating with vendors by calling them for dispatch of ordered product
• Managing daily wages staff and giving them their daily work schedule
• Verify and submit expenses report on behalf of employees travelling
• Arranging travel and hotel booking for staff going outstation for work