Anastasia Huck
Reseda
Summary
Organized, tech-savvy, and compassionate professional with 10 years of experience across customer service, remote administrative support, call center operations, and nonprofit coordination. Skilled in handling high call volumes, managing executive communications, and delivering empathetic service. Proven ability to multitask, lead teams, and solve problems in dynamic, fast-paced environments. Seeking a fully remote position where excellence, reliability, and adaptability are valued. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
9
9
years of professional experience
Work History
Keyholder & Employee Trainer
Jersey Mike's Subs
Los Angeles
01.2023 - 01.2025
- Supervised store operations and team performance during high-volume shifts.
- Trained new hires on customer service standards, POS systems, and safety protocols.
- Addressed and resolved escalated customer issues with calm, professional responses.
- Managed store opening/closing duties and daily financial reporting.
Senior Call Center Representative
Construction Specialties
Sherman Oaks
12.2015 - 12.2024
- Managed 180-220 inbound and outbound calls daily across sales, appointment setting, and customer retention campaigns.
- Achieved a 92% customer satisfaction rate, and consistently exceeded monthly KPIs.
- Trained new hires on scripts, CRM systems, and conflict resolution strategies.
Program Coordinator
AmeriCorps
Los Angeles
01.2022 - 02.2024
- Led and facilitated remote community programs for over 300 members via Zoom and Google Workspace.
- Coordinated logistics, managed scheduling, and oversaw volunteer operations.
Head of Gift Department
Barnes & Noble
Los Angeles
01.2021 - 01.2024
- Delivered tailored customer service that increased sales and return visits.
- Managed gift inventory, created in-store displays, and tracked department goals.
- Processed transactions and handled loyalty program inquiries through POS and CRM platforms.
Education
Philosophy
Santa Monica College
Santa Monica, CA07-2026
High School Diploma -
William Howard Taft Charter High School
Woodland Hills, CA06-2022
Skills
- Fluent English
- Intermediate French
- Conversational Yucatec Mayan
- Learning Arabic
- QuickBooks Certified
- Google Workspace
- Microsoft 365
- NetSuite
- POS & CRM Systems
- Salesforce
- Slack
- Calendly
- Dropbox
- Zoom
- Calendar management
- Inbox management
- Transcription
- Document formatting
- Call routing
- Bloodborne Pathogens Certified
- California Food Handler's Card
Additional Highlights
- 10 years of call center/telemarketing experience in a high-volume, remote environment
- Executive Board Member of grassroots nonprofit focused on community service & outreach
- Licensed Tattoo Artist (CA) with experience in compliance and health regulations
- Strong communicator with writing, editing, and cross-functional collaboration abilities
Affiliations
- Surfing
- Tattoo Artist
- Published Author (Barnes & Noble)
References
References available upon request.
Timeline
Keyholder & Employee Trainer
Jersey Mike's Subs
01.2023 - 01.2025
Program Coordinator
AmeriCorps
01.2022 - 02.2024
Head of Gift Department
Barnes & Noble
01.2021 - 01.2024
Senior Call Center Representative
Construction Specialties
12.2015 - 12.2024
Philosophy
Santa Monica College
High School Diploma -
William Howard Taft Charter High School
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