Yashmeen Manes
Surrey
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Manager
Tim Hortons
09.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced inventory shrinkage through effective loss prevention techniques and diligent monitoring of stock levels.
Security Officer
Paladin Security Group
07.2022 - 04.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Supervisor
Tim Hortons
01.2021 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Education
Associate of Arts - Business Administration
Columbia College
Vancouver04-2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Workforce management
- Budget control
Languages
English
Full Professional
Hindi
Limited Working
Punjabi
Professional Working
Timeline
Manager
Tim Hortons
09.2023 - Current
Security Officer
Paladin Security Group
07.2022 - 04.2024
Supervisor
Tim Hortons
01.2021 - 08.2023
Associate of Arts - Business Administration
Columbia College
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