YASHLEEN KAUR SIDHU
Brampton,ON
Summary
Seeking to obtain opportunity where I can contribute with my education and skills. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
1
1
year of professional experience
Work History
Technical Support Representative
Rogers Communications
06.2023 - 08.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Technical Support Representative
Shaw Communications
04.2022 - 04.2023
- Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues
- Communicate electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced
- Diagnose and resolve technical problems encountered by customers
- Consult internal software, tools and guides, to research customer issues and implement solutions
- Document customer records with log of problems and solutions for use by other Technical Support Representatives
- Deliver exceptional customer experience while staying within our support scope guidelines
- Educate customers in realizing the full benefit of the client's products and services and look for opportunities to improve our business and elevate customer experiences.
- Used ticketing systems to manage and process support actions and requests.
Education
Diploma - Computer System Technician- Software Support
Mohawk College
Hamilton, ON12.2021
High School - Non- Medical
Sanawar School
Bathinda, India03.2019
Skills
- Excellent communication skills
- Proficient in MS Office
- Leadership
- Technical Troubleshooting
- Attention to details
- Team Worker
- Time Management
- Problem Solving
- Software Installation
- Windows 10
- Hardware Upgrades
- Desktop Support
- Customer Service Expert
Timeline
Technical Support Representative
Rogers Communications
06.2023 - 08.2023
Technical Support Representative
Shaw Communications
04.2022 - 04.2023
Diploma - Computer System Technician- Software Support
Mohawk College
High School - Non- Medical
Sanawar School
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