Jugwinder Kaur
Toronto,Canada
Summary
Experienced professional have proven record of working as a “Technical Support” and “Help desk”. Have a knowledge of Windows and IOS. Have a prior experience of troubleshooting iOS issues, call handling and use core shell to manage all documents and notes.Demonstrated ability to identify and resolve issues quickly and efficiently, while maintaining high level of customer satisfaction. At the end a quick learner and multitasker looking for a great role in your company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Support Representative
KELLY CONNECT
Mississauga, Canada
06.2022 - 10.2023
- Solve technical issues related passwords , security, network issues.
- Assisted customers with various types of technical issues via email, live chat, and telephone
- Manage all the documents and notes on core shell.
- Coordinated with users and management teams to establish system requirements for specific software solutions
- Troubleshoot, deploy, replace and maintain iOS products.
- Handle 30+ calls every day, after every 8 second according to business target
- Evaluate functionality and performance of iOS software and hardware recommending improvements and solutions
Front desk
STEVES AND ROZEMA
Sarnia, Canada
10.2019 - 07.2020
- Assist the senior residence and give them direction about the whole residence if they needed
- Inform the residence if they have any meeting with their family members or any medical appointment
- Take care of their daily routine by assigning different duties to other team members
- Manage all the appointments in excel sheet for track record.
- Attend all the calls and keep track of all the task.
Help Desk Tier 1
DYNAMICS STUDY PLANET
Jalandhar, India
02.2018 - 05.2019
- Resolved 35+ calls per day while adhering to business goals and company policies
- Offered remote onboarding services, helping customers to complete initial device setup and connection procedures
- Worked on Windows
- Maintained computer systems and acted as support for end user problems
- Performed one-on-one help desk calls, resolving customer issues via video chat
- Addressed system and user issues and identified solutions
Data Entry Clerk
AROGYAM AYURVEDIC
Jalandhar, India
01.2015 - 11.2015
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained files and records by implementing effective filing systems that boosted efficiency.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
Education
CYBER INFRASTRUCTURE SPECIALIST -
Lambton College
SARNIA, ON01.2021
BACHELOR OF COMPUTER APPLICATION -
St. Soldier Management &Technical Institute
PUNJAB, INDIA01.2017
Skills
- Software installation
- Technical troubleshooting
- Excellent Management Skills
- Team player
- Microsoft 365
- Read technical manuals
- Customer service
- Quick learner
- Excellent communication skills
- Repair hardware
- Call handling
- Diagnose faults
Certification
- Hardware Repair Certification, Punjab Technical University, India, 01/01/16
- Can Tier 1 iOS Phone Certification, Kelly Connect, Canada, 01/01/22
- Technical Support Fundamentals certification, Google, 01/01/23
Timeline
Technical Support Representative
KELLY CONNECT
06.2022 - 10.2023
Front desk
STEVES AND ROZEMA
10.2019 - 07.2020
Help Desk Tier 1
DYNAMICS STUDY PLANET
02.2018 - 05.2019
Data Entry Clerk
AROGYAM AYURVEDIC
01.2015 - 11.2015
CYBER INFRASTRUCTURE SPECIALIST -
Lambton College
BACHELOR OF COMPUTER APPLICATION -
St. Soldier Management &Technical Institute