Yashkumar Patel
Niagara Falls
Summary
Motivated and customer-focused professional with 2+ years of experience in sales and customer service. Skilled in cash handling, resolving customer inquiries, and offering tailored financial solutions. Passionate about helping clients meet their financial goals with professionalism and care. Seeking to contribute to Money Mart’s success as a Financial Service Representative.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Western Union
01.2025 - 04.2025
- Delivered high-quality service to over 50 customers daily, addressing inquiries and promoting products.
- Accurately processed cash, debit, and credit transactions, ensuring register balances at day-end.
- Upsold service plans and accessories, increasing average sale value by 15%.
- Managed phone inquiries and follow-ups, including reminders for payment schedules.
Sales Associate /Customer Service Cashier
Ria Financial Services
01.2022 - 11.2024
- Identified customer needs and recommended appropriate products, leading to a 25% sales boost in Q4.
- Maintained accurate inventory logs and performed opening/closing cash drawer procedures.
- Worked collaboratively with the team to meet storewide monthly targets.
Education
Ontario Graduate Certificate - Business Innovation And Entrepreneurship
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12-2024
Bachelor of Engineering Technology - Mechanical Engineering
Govt. Engineering College, Valsad.
Gujarat,India.07-2019
Skills
- Customer Service Excellence
- Sales and Upselling Techniques
- Cash Handling & POS Transactions
- Communication & Interpersonal Skills
- Loan Processing Support
- Time Management & Multi-tasking
Timeline
Customer Service Representative
Western Union
01.2025 - 04.2025
Sales Associate /Customer Service Cashier
Ria Financial Services
01.2022 - 11.2024
Ontario Graduate Certificate - Business Innovation And Entrepreneurship
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Engineering Technology - Mechanical Engineering
Govt. Engineering College, Valsad.
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