Yashika Sharma
Montreal,QC
Summary
A research and analysis driven individual that understands the value of being a team player and consistently takes initiative. Proficient in Microsoft Office with strong organizational skills. Proven track record for handling multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Associate- Deposit & Payment Operations
Bank of Montreal
05.2021 - Current
- Analyzed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Conducted research and communicated with relevant stakeholders to gather evidence and build case files.
- Spearheading internal audits of financial records, ensuring adherence to established policies while identifying areas requiring corrective action.
- Ensured compliance with industry regulations by staying updated on evolving changes and incorporating them into daily operations.
- Collaborated with cross-functional teams to address payment issues and improve workflow efficiency.
- Safeguarded sensitive information by adhering to strict security protocols.
Customer Service Representative
Mindgeek
06.2020 - 02.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Check Crew
Vistara Airlines
03.2015 - 04.2019
- Demonstrated strong multitasking abilities, handling multiple situations simultaneously without compromising quality and efficiency.
- Handled disputes with diplomacy and tact
- Efficiently rolled out new projects and took peer/client feedback
- Researched market trends through social media to improve existing procedures
- Collaborated with relevant stakeholders in formulating new policies
Education
Economics Honors -
Delhi University
DelhiSkills
- Research & Analysis
- Teamwork & Collaboration
- Time Management
- Excellent Communication
- Adaptability and Flexibility
- Information Gathering
- Fraud prevention
- Microsoft Office
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
French
Professional Working
Punjabi
Professional Working
Timeline
Associate- Deposit & Payment Operations
Bank of Montreal
05.2021 - Current
Customer Service Representative
Mindgeek
06.2020 - 02.2021
Check Crew
Vistara Airlines
03.2015 - 04.2019
Economics Honors -
Delhi University
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